Privacy Policy

Website Privacy Policy

Worker Checks Pty Ltd (ABN 85 624 296 313)
Last updated: October 2026

1. Our commitment to privacy

Worker Checks is committed to protecting your privacy and the personal information you give us.

This Privacy Policy explains how we meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You can browse our website without giving us personal information. Some services, including background checks, can only be delivered if you provide personal information.

We only collect, use and disclose personal information with your knowledge and consent, and only for the purpose it was collected for, unless the law permits or requires otherwise.

2. Scope

This policy applies to all personal information Worker Checks Pty Ltd collects through:

  • workerchecks.com
  • our secure portals and applications, including CheckHub and the Business Portal
  • related online services and communications

It explains what personal information we collect, why and how we collect it, how we use and disclose it, how we store and protect it, and your rights.

3. Personal information we collect

To provide screening services, we may collect personal information from customers, applicants, contractors and other third parties where needed. This may include:

  • names, including previous names
  • contact details
  • dates of birth
  • address history
  • identity document details and images
  • facial images used to confirm your identity
  • screening and check results

We do not store credit card or banking details.

4. Payments

Payments on our website are processed by Stripe, a third-party payment processor.

Stripe is used only to process payments. Stripe does not receive, collect or have access to your application, your identity documents, your identity verification information or your check results.

Your card details go directly to Stripe and are handled under Stripe’s privacy policy: stripe.com/privacy. We never see or keep your full card number or payment credentials.

5. When we collect information

We may collect personal information when you:

  • contact us with an enquiry
  • register an account
  • apply for or order a check
  • make a purchase

When we collect it, we take reasonable steps to tell you who we are, why we are collecting it, how it will be used, who it may be disclosed to, whether the law requires us to collect it, and what happens if you don’t provide it.

6. Verification of identity

For Nationally Coordinated Criminal History Checks (NCCHCs) and our Verification of Identity products, we verify your identity in our own secure application system. This may include:

  • checking your identity documents with the Australian Government’s Document Verification Service (DVS)
  • matching your face to the photo on your identity document
  • checking that the details in your application match your documents

Your identity verification information is:

  • shown securely in your Worker Checks portal
  • shared only where you authorise it, for example when you share a check with an employer
  • destroyed or de-identified within 12 months of your application, unless the law requires us to keep it longer

7. How we use and disclose personal information

We use personal information for the purpose it was collected for, including:

  • providing screening and verification services
  • administering your account and supporting you
  • sending notifications and status updates
  • keeping records we are required to keep
  • maintaining our systems

We may also use it for related purposes you would reasonably expect.

We disclose personal information only:

  • with your consent
  • to government agencies and police services where needed to complete your check, including the Australian Criminal Intelligence Commission (ACIC)
  • to service providers who help us deliver the service you requested
  • where the law authorises or requires it

8. Disclosure without consent

We may disclose personal information without your consent where the law permits, including to:

  • prevent a serious threat to health or safety
  • investigate suspected unlawful activity
  • comply with a court order, subpoena or other legal process
  • assist enforcement or regulatory bodies

9. Dealing with us anonymously

You can deal with us anonymously or with a pseudonym where it is practical. This is not possible for services that need identity verification or regulated background checks.

10. Direct marketing

We do not send marketing communications, and we do not use your check or its result for marketing.

The only reminder we send is an email to let you know when your check is about to be removed from our system, so you have time to download or share it first.

11. Third-party websites

Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

12. Security and storage

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include:

  • encryption of data in transit and at rest, with an additional layer of encryption for identifiers and check results
  • access controls and authentication
  • secure, monitored infrastructure

Application data, identity verification data and check results are stored in Australia, as the ACIC requires. See Protecting your data for more detail.

While we take reasonable precautions, no transmission over the internet can be guaranteed to be completely secure.

13. Data retention

  • Identity verification data: destroyed or de-identified within 12 months, unless the law requires otherwise
  • Police check results: removed from our system 3 months after the result is issued
  • Police check application information: kept only for the period required by our agreement with the Australian Criminal Intelligence Commission (ACIC), then deleted
  • AI conversation and session data: kept for up to 15 months for audit, compliance and dispute resolution, then deleted

14. Accessing and correcting your information

You can ask to access or correct your personal information by contacting our Privacy Officer. We will ask for proof of identity.

We will respond within 30 days. If we refuse access or correction, we will tell you why.

15. Data breaches

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

16. Complaints

If you are concerned about how we have handled your personal information, please contact our Privacy Officer first.

If your complaint is not resolved within 30 days, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

17. Overseas disclosure

We do not send your application data, identity verification data or check results overseas.

Stripe may process payment information outside Australia under its own privacy policy and safeguards.

Our website, login, email and SMS providers may process your contact details, such as your name, email address and mobile number, outside Australia to send you transactional messages. They do not receive your application, identity documents or check results.

18. Cookies and analytics

We use cookies and similar technologies to make the site work, improve performance and understand how it is used. You can manage cookies in your browser or device settings.

19. Our AI application tools

We use in-house AI tools to help you complete your application and to check it for errors before it is submitted.

These tools:

  • collect and check only the information needed for your application
  • run entirely within our private Microsoft Azure environment in Australia
  • do not use public AI services such as ChatGPT
  • do not use your information to train AI models
  • do not share your information outside our authorised systems

All AI interactions are encrypted and kept only as long as our retention obligations require. See Protecting your data for more detail.

20. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

21. Contact our Privacy Officer

Aaron McMurray
Privacy Officer
Worker Checks Pty Ltd
Level 2, 260 Collins Street
Melbourne VIC 3000
Australia

Phone: 1300 609 970
Email: [email protected]