Refunds & Cancellation

Worker Checks Criminal History Checks are commissioned once an order is submitted and the relevant purchase price has been paid by the client. If a check is put into progress, then Worker Checks is irrevocably committed to incurring charges payable to third party suppliers and associated processing costs. If a client cancels a check after the check is put into progress, no refund or credit will be provided.

Delays

Worker Checks has no control over the turnaround time of any police check (Nationally Coordinated Criminal History Check, International Criminal History check or Australian Federal Police Check). It can take anywhere from 1 hour one business day to 15+ business days to process a Nationally Coordinated Criminal History Check.

Once a police check has been submitted to the Australian Criminal Intelligence Commission National Police Checking Service or the AFP, Worker Checks has no control over how long it takes to process and complete the check process.

Data Accuracy - Application

Worker Checks do not offer refunds except where required by Australian Consumer Law. By paying for a criminal history check through Worker Checks, you have read and accepted all the terms and conditions provided on our website and you:

• Have gained confirmation that our police check will be accepted for the purposes in which you intend on using it;
• Are agreeing to provide true and correct information;
• Have completed the online application accurately and thoroughly;
• Have provided the necessary ID as per the minimum ID requirements.