Privacy Policy

Website Privacy Policy

Worker Checks Pty Ltd (workerchecks.com)

1. Our Commitment to Privacy

At workerchecks.com, we are committed to protecting your privacy and personal information when you interact with us.

This Privacy Policy explains how we comply with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where practicable, you may use our website without disclosing personal information. However, some services (including background checks) require personal information to be provided in order to be delivered.

We only collect, use, and disclose personal information with your knowledge and consent, and solely for the purposes for which it was collected, unless otherwise permitted or required by law.

2. Scope and Coverage

This Privacy Policy applies to all personal information collected by Worker Checks Pty Ltd through:

  • workerchecks.com
  • Our secure portals and applications
  • Related online services and communications

It explains:

  • What personal information we collect
  • Why and how we collect it
  • How it is used and disclosed
  • How it is stored and protected
  • Your rights and choices

3. Personal Information We Collect

To operate our business and provide compliance screening services, we may collect personal information from customers, applicants, contractors, and other third parties where necessary for our business activities.

This may include:

  • Names
  • Contact details
  • Dates of birth
  • Identity verification information
  • Compliance and screening status information

We do not store credit card or banking details.

4. Payments

Payments made through our website are processed by a third-party payment processor (Stripe).

We do not retain credit card numbers or payment credentials. All payment information is provided directly to Stripe and handled in accordance with their privacy policy:
https://stripe.com/privacy

5. Circumstances of Collection

We may collect personal information when you:

  • Contact us with an enquiry
  • Register an account
  • Apply for or order services
  • Conduct transactions
  • Participate in marketing communications
  • Subscribe to mailing lists
  • Register details on our website

At the time of collection, we take reasonable steps to inform you of:

  • Our identity
  • Why the information is collected
  • How it will be used
  • Any third parties it may be disclosed to
  • Any legal requirement to collect it
  • Consequences if the information is not provided

6. Verification of Identity

Nationally Coordinated Criminal History Checks & VOI Products

We partner with IDVerse for identity verification services.

IDVerse may collect:

  • Identity document images
  • Facial images
  • ID numbers and addresses
  • Fraud and device risk signals

This information is:

  • Displayed securely in your Worker Checks portal
  • Shared only where you authorise (e.g. with employers via e-sharing)

IDVerse and Worker Checks destroy or de-identify identity verification data within 12 months of application submission, unless a longer period is required by law.

IDVerse Privacy Policy:
https://www.idverse.com/privacy

International Criminal History Checks

For certain international checks, we use Stripe Identity for verification.

Stripe may collect:

  • Identity documents
  • Facial images
  • Fraud and device information

Stripe may also use this data to operate and improve its services, including fraud prevention, in accordance with its privacy policy.

Identity verification data is destroyed or de-identified within 12 months, subject to legal requirements.

7. Use and Disclosure of Personal Information

We use and disclose personal information for the primary purpose it was collected, including:

  • Providing screening and verification services
  • Service administration and support
  • Notifications and updates
  • Record keeping
  • Technical maintenance

We may also use information for related purposes where reasonably expected.

We disclose personal information only:

  • With your consent
  • To service providers required to deliver requested services
  • Where authorised or required by law

8. Lawful Disclosure Without Consent

We may disclose personal information without consent where permitted by law, including:

  • To prevent serious threats to health or safety
  • To investigate suspected unlawful activity
  • To comply with court orders, subpoenas, or legal processes
  • For enforcement or regulatory purposes
  • Where disclosure is necessary to deliver a service you requested

9. Dealing With Us Anonymously

You may deal with us anonymously or using a pseudonym where it is reasonably practicable.
Please note that anonymity is not practicable for services requiring identity verification or regulated background checks.

10. Direct Marketing

We may use your information to send marketing communications about our services.

You may opt out at any time by:

  • Using the “unsubscribe” link in communications, or
  • Contacting our Privacy Officer

11. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Security and Storage

We implement reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures include:

  • Secure servers and controlled facilities
  • Access controls and authentication
  • Encryption of data in transit

While we take reasonable precautions, no online transmission can be guaranteed as completely secure. Users provide information at their own risk.

13. Data Retention

  • Identity verification data: destroyed or de-identified within 12 months, unless legally required otherwise
  • AI conversation and session data: retained for up to 15 months for audit, compliance, and dispute resolution, then deleted

14. Accessing and Correcting Information

You may request access to or correction of your personal information by contacting our Privacy Officer and providing proof of identity.

We will respond within 30 days.
If access or correction is refused, reasons will be provided.

15. Complaints

If you have concerns about our handling of personal information, contact our Privacy Officer first.

If unresolved within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

16. Overseas Disclosure

We do not ordinarily transfer personal information overseas.
However, some service providers (such as Stripe, IDVerse, and cloud infrastructure providers) may process data overseas, subject to contractual safeguards and compliance with Australian privacy laws.

17. Cookies and Analytics

We use cookies and similar technologies to:

  • Enable site functionality
  • Improve performance
  • Analyse usage

You can manage cookies through your browser or device settings.

18. Use of AI Application Assistant and Data Handling

Our in-house AI Application Assistant is used only to assist with submission of the following checks:

  • Bankruptcy Checks
  • Qualification Verification Checks
  • ASIC Banned and Disqualified Persons Checks

The AI:

  • Collects and validates minimum required information
  • Operates entirely within our private, isolated infrastructure
  • Does not access public AI systems or external websites
  • Does not train public AI models
  • Does not share data outside authorised systems

All AI interactions are encrypted and retained only in accordance with our data retention obligations.

More information is available at:
https://workerchecks.com/protecting-your-data/

19. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on this webpage.

20. Contact Details (Privacy Officer)

Aaron McMurray
Privacy Officer
Worker Checks Pty Ltd

Suite 547, Level 2
1342 Dandenong Road
Chadstone VIC 3148
Australia

Phone: 1300 609 970
Email: [email protected]