Worker Checks Help Hub — Support, Guides & Knowledge Base

Welcome to the Worker Checks Help Hub — your support centre for police checks, Qualification Verification, CheckHub setup, BusinessHub guides, VEVO Right to Work guidance, and troubleshooting. Use search above or browse article categories below.

Business Portal

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• Worker Checks Business API — Overview
• Viewing Invoices for Pre-Paid Checks
• Embedded One-Click Check for Business
• Adding an Administrator to Your Worker Checks Business Hub
• Registering your business

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Individual Checks

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• Insurance Requirements for Disability Support Workers
• How to do a background check on someone in Australia
• Error during application
• Do you provide a hard copy certificate?
• Jobseeker – What do I enter as position if I am seeking employment?

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Support Worker Plans

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• Insurance Requirements for Disability Support Workers
• Aged Care – Screening requirements
• Can you provide an NDIS Worker Screening Check?
• How do I check that I’m legally able to work in Australia ?
• Support Worker Plan – Inviting Workers

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Your Worker Checks Account

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• Can’t select your address start date? Here’s how
• Upload Failed During the Selfie or ID Photo Step
• How to Complete Your Nationally Coordinated Criminal History Check
• Charged twice? Here’s what to do
• I’ve paid – what happens next?

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Check Types

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• Who can legally work in Australia ?
• What is a VEVO check ?
• I’m an rideshare driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can I send in my Police Check application by fax or email ?

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Police Check Delays

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• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Reasons a Police Check Is Delayed
• Where is my police check ?
• Will a criminal record cause delay with my police check?

Nationally Coordinated Criminal History Checks

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• Can’t select your address start date? Here’s how
• Upload Failed During the Selfie or ID Photo Step
• How to Complete Your Nationally Coordinated Criminal History Check
• Charged twice? Here’s what to do
• I’ve paid – what happens next?

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International Checks

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• I’m an rideshare driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?

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AFP Police Checks

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• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?
• How do I get a police check?

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Industries

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• Aged Care – Screening requirements

Verification of Identity

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• Previous Names and Change of Name Documents — What You Need to Know when completing your NCCHC application
• Can I update my photo in my CheckHub?
• Worker Checks Biometric Verification to verify your identity for Police checks
• What information do I need to provide for a National Criminal History Check ?
• Can I use an expired passport as ID?

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Working with Children Checks (WWCC)

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• How to Add Worker Checks to Your Existing WWCC

VEVO VISA Checks

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• How do I check that I’m legally able to work in Australia ?
• How much is a VEVO check ?
• I’m an rideshare driver and have been asked to complete a VEVO check
• What fines could I face by working illegally?
• What is a VEVO check ?

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Understanding your Check

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• What are Disclosable Court Outcomes (DCOs)?
• Understanding “Without Conviction” Findings on Your Police Check