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Viewing Invoices for Pre-Paid Checks

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Viewing Invoices for Pre-Paid Checks

Viewing Invoices for Pre-Paid Checks #

Business Hub  ·  Payments  ·  Last updated May 2026

Each time your business purchases a bundle of pre-paid checks, an invoice is automatically generated and saved to your account. You can view, download, or export these invoices at any time from the Payments section of Business Hub.

🔒 Pre-paid purchases only. Invoices are only generated for purchases made via the Purchase Pre-Paid tab. Individual pay-as-you-go transactions are recorded in the History tab and do not generate a separate invoice.

How to Find Your Invoices #

1

Go to the Payments tab #

Log in to Business Hub and click the Payments tab in the top navigation bar.

2

Select the Invoices sub-tab #

Inside the Payments section you will see three sub-tabs: Purchase Pre-Paid, History, and Invoices. Click the Invoices tab to display the full list of invoices for your account.

3

View or download an invoice #

Each row in the table represents one purchase. Click the View button on any row to open or download that invoice as a PDF.

The table shows the following details for each purchase:

Show 25 entries
Export to CSV
Export to PDF
Invoice # Date Description Amount (inc. GST) View
002267 21 Apr 2026 22 × Nationally Coordinated Criminal History Check $1,078.00
002277 14 May 2026 1 × Nationally Coordinated Criminal History Check $49.00

✓ Exporting your invoice list #

To download the full invoice list in one go, use the Export to CSV or Export to PDF buttons in the top-right corner of the table. This is useful for reconciling purchases with your accounting software or internal records.

Understanding Invoice Amounts #

All amounts displayed in the Invoices tab are GST-inclusive, as shown in the column header. When you open an individual invoice PDF, the GST component is also itemised as a separate line for your records.

Invoice Not Showing? #

If the Invoices tab is empty, it is most likely because your account has not yet made a pre-paid check purchase. Pre-paid purchases are initiated from the Purchase Pre-Paid sub-tab within Payments. Once a purchase is completed, the invoice will appear immediately.

⚠ Check your account. If you believe a purchase was made but no invoice is visible, confirm you are logged in to the correct Business Hub account. Invoices are specific to the account that made the purchase. Contact [email protected] if you need further assistance.

Need to Query or Correct an Invoice? #

If you notice an error on an invoice — such as an incorrect quantity or amount — please contact the Worker Checks support team at [email protected] with your invoice number and a brief description of the issue. We will arrange a correction or credit promptly.

📓 Still need help? Contact us at [email protected] or call 1300 609 970

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