Understanding when — and why — a police check can be prioritised.
We understand that waiting for a police-check result can be frustrating, especially if you’re eager to start work. Many people in this situation also need a 全国协调犯罪记录检查 for employment or onboarding. However, Worker Checks and all other ACIC-accredited providers must follow national processing rules.
Police checks cannot be escalated or fast-tracked unless they meet strict ACIC “Urgent Priority” criteria.
Why standard checks can’t be escalated #
Once your Worker Checks police check is submitted, it’s securely processed through the 澳大利亚刑事情报委员会(ACIC) and state and territory police agencies. After submission, no provider — including Worker Checks — can change the order, speed, or manual-review timing.
有 没有一般升级程序 for standard checks. All requests must meet ACIC’s definition of an 紧急优先事项.
What counts as an “Urgent Priority” #
一个 紧急优先事项 may only be applied where a delay in results could directly affect the 护理、安全或基本社区服务的提供. ACIC recognises four broad categories:
- 专业技能 needed for an emergency or disaster response
- 政治原因, including national security (Australian Government only)
- 医疗原因, 急需专家
- 与儿童有关的进程, such as adoption or emergency foster-care placement
Eligible urgent circumstances #
- 需要志愿者 丛林火灾或救灾
- 需要支助人员 即将举行的选举
- 医疗专家 急需填补远程或临时职位
- 紧急寄养照料者 awaiting child-placement clearance
Not considered urgent #
- 明天或即将开始新工作
- 已过期或即将到期的警察许可
- 检查完成前无法工作
- 专业注册或执照续期待定
These are understandably important, but 不符合 ACIC 的紧急优先阈值.
What Worker Checks can do #
If you believe your circumstances genuinely fit one of the urgent categories above, please contact [email protected] with evidence (e.g. an agency letter or emergency request). Worker Checks will review your situation and, if applicable, 正式提交紧急优先申请 至 ACIC。.
Otherwise, your check will continue through the standard processing queue. Worker Checks’ efficient processing returns 80% of Nationally Coordinated Criminal History Checks within 1–3 minutes, depending on review requirements.
Contact our Australian-based support team via the chat icon, or email [email protected]. We’re happy to help you understand your result and next steps.
