Pre-Paid – Account & Activity History

The Pre-Paid section in your Worker Checks Business Portal lets you purchase credits, view usage history, and monitor your organisation’s background-check activity in real time.

This feature is ideal for businesses that regularly conduct Police Checks, VEVO Checks, NDIS Screening, and other compliance checks for multiple workers.

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💳 1️⃣ Purchasing Credits (Pre-Paid Option) #

If your organisation pays for worker checks, you’ll need to maintain a credit balance in your account.

✅ To Purchase Credits: #

1. Log in to your Worker Checks Business Portal
2. Go to the Pre-Paid tab
3. Click Purchase Credits
4. Enter the required number of credits
5. Complete payment using a valid credit or debit card

Credits are automatically applied to your account once payment is processed and can be used immediately to invite workers or conduct checks.

💡 Tip:
1 credit = 1 check (unless otherwise specified).
You can view remaining credits anytime in the Pre-Paid dashboard.

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🧾 2️⃣ Account & Activity History #

To view how credits are being used:

1. Go to the Pre-Paid → History tab
2. Review a detailed log of:
   • Credits purchased
   • Tokens used for individual checks
   • Date and time of each transaction
   • Type of check conducted (e.g. Police Check, VEVO, NDIS)
   • Worker linked to each token

This provides full visibility into account usage and spending trends, making it easy to reconcile billing or monitor team activity.

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🧮 3️⃣ High-Volume and Monthly Account Options #

If your organisation conducts more than 10 checks per month, you can request to move from Pre-Paid to a Monthly Invoicing Account.

This provides:

• Consolidated monthly billing
• 14 day payment terms
• Dedicated account manager
• Custom reporting and service-level agreements (SLA)

📧 Contact us at [email protected] to upgrade your account.

Still Need Help? #

We’re happy to assist you in understanding your results and next steps.