Business Portal

13

• Understanding the NCCHC Workflow Stages in the Worker Checks Business Portal
• Who can legally work in Australia ?
• Adding your Business Insurance in the Business Portal
• Check Queue and Worker Status
• Viewing your team members from Business Portal
• Registering your business
• Pre-Paid – Account & Activity History
• How to Bulk Invite Workers in the Business Portal
• How to Add Worker Checks to Your Existing WWCC (Victoria)
• How to do a background check on someone in Australia
• Inviting Workers to conduct checks
• I paid using a different email account or phone number?
• Support Worker Plan – Inviting Workers

Individual Checks

9

• Error during application
• Do you provide a hard copy certificate?
• Jobseeker – What do I enter as position if I am seeking employment?
• How to Complete Your Verification of Identity (VOI) with Worker Checks
• When is an NDIS Check not mandatory?
• Where is my police check ?
• Which non-employment roles DO NOT meet the Volunteer Police Check type?
• Who needs an NDIS Check?
• Who can request a Volunteer Police Check Certificate?

Support Worker Plans

7

• Aged Care – Screening requirements
• Can you provide an NDIS Worker Screening Check?
• How do I check that I’m legally able to work in Australia ?
• Support Worker Plan – Inviting Workers
• When is an NDIS Check not mandatory?
• Who can legally work in Australia ?
• Who needs an NDIS Check?

Your Worker Checks Account

21

• Can I update my photo in my CheckHub?
• How do I check that I’m legally able to work in Australia ?
• Emails saying I have outstanding actions, yet I can’t find them?
• Worker Checks Biometric Verification to verify your identity for Police checks
• I get a blank screen when I try to login ?
• I am not getting an SMS / Text message to log in
• Can I get a printout of my certificate?
• Can I send in my Police Check application by fax or email ?
• Can I speed up my police check?
• Can I use an expired passport as ID?
• Can you escalate my police check – its been too long!
• Error during application
• Do you provide a hard copy certificate?
• How do I commence my check?
• How to Link Worker Checks to Your SA WWCC (South Australia)
• How to Add Worker Checks to Your Existing WWCC (Victoria)
• I paid using a different email account or phone number?
• I was born overseas – can I use my Birth Certificate?
• Share your checks & profile
• What is a Commencement of Identity Document ?

Explore More

Check Types

21

• Who can legally work in Australia ?
• What is a VEVO check ?
• I’m an rideshare driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can I send in my Police Check application by fax or email ?
• Can I get a printout of my certificate?
• What fines could I face by working illegally?
• Can I get an International Police Check for Immigration?
• Can you provide an NDIS Worker Screening Check?
• How long does an Police Check take?
• How Long Is A Police Check Valid For in Australia?
• How much does a police check cost?
• How to do a background check on someone in Australia
• Nationally Coordinated Criminal History Check vs. Australian Federal Police Check – what’s the difference?
• What is an AFP Police Check ?
• What is an International Police Check?
• What is the difference between an AFP and Nationally Coordinated Criminal History Check?
• When is an NDIS Check not mandatory?
• Which non-employment roles DO NOT meet the Volunteer Police Check type?
• Who needs an NDIS Check?

Explore More

Police Check Delays

5

• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Reasons a Police Check Is Delayed
• Where is my police check ?
• Will a criminal record cause delay with my police check?

Nationally Coordinated Criminal History Checks

22

• How Do I Get an Australian Police Check?
• I’m an rideshare driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?
• Can I get a printout of my certificate?
• Will a criminal record cause delay with my police check?
• How do I commence my check?
• How do I get a police check ?
• How long does an Police Check take?
• How Long Is A Police Check Valid For in Australia?
• How much does a police check cost?
• Jobseeker – What do I enter as position if I am seeking employment?
• Nationally Coordinated Criminal History Check vs. Australian Federal Police Check – what’s the difference?
• What identification documents are required for Police Checks?
• What information do I need to provide for a National Criminal History Check ?
• What is the difference between an AFP and Nationally Coordinated Criminal History Check?
• How to Complete Your Verification of Identity (VOI) with Worker Checks
• Where is my police check ?

Explore More

International Checks

16

• I’m an rideshare driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?
• Can I get a printout of my certificate?
• Can I get an International Police Check for Immigration?
• How do I commence my check?
• How do I get a police check ?
• How do I get an International Police Check ?
• How long does an Police Check take?
• How long does an International Police Check take?
• How much does a police check cost?
• What identification documents are required for Police Checks?
• What is an International Police Check?
• Why would I need an International Police Check?

AFP Police Checks

12

• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?
• How do I get a police check ?
• How long does an Police Check take?
• How much does a police check cost?
• Nationally Coordinated Criminal History Check vs. Australian Federal Police Check – what’s the difference?
• What identification documents are required for Police Checks?
• What ID is required for AFP Police check ?
• What is an AFP Police Check ?
• What is the difference between an AFP and Nationally Coordinated Criminal History Check?

Industries

1

• Aged Care – Screening requirements

Verification of Identity

10

• Can I update my photo in my CheckHub?
• Worker Checks Biometric Verification to verify your identity for Police checks
• What information do I need to provide for a National Criminal History Check ?
• Can I use an expired passport as ID?
• I was born overseas – can I use my Birth Certificate?
• What identification documents are required for Police Checks?
• What ID is required for AFP Police check ?
• What is a Commencement of Identity Document ?
• How to Complete Your Verification of Identity (VOI) with Worker Checks
• Why do you require so much ID ?

Working with Children Checks (WWCC)

2

• How to Add Worker Checks to Your Existing WWCC (Victoria)
• How to Link Worker Checks to Your SA WWCC (South Australia)

VEVO VISA Checks

6

• How do I check that I’m legally able to work in Australia ?
• How much is a VEVO check ?
• I’m an rideshare driver and have been asked to complete a VEVO check
• What fines could I face by working illegally?
• What is a VEVO check ?
• Who can legally work in Australia ?