How to Complete Your Verification of Identity (VOI) with Worker Checks

How to Complete Your Verification of Identity (VOI) #

Fast, mobile-friendly process — usually takes under 5 minutes.

Verification of Identity (VOI) confirms that your face matches an official ID document such as a passport or driver licence. Worker Checks uses biometric technology and the Australian Government DVS (Document Verification Service) to securely validate your identity.

---

What You Need Before You Begin #

• A mobile phone or tablet with a working camera
• A valid ID document
  • Passport or
  • Australian Driver Licence
• Good lighting (no glare or shadows over your ID)

---

Step-by-Step — How to Complete Your VOI #

1. You will receive an SMS link to begin your Verification of Identity.
2. Follow the link using your mobile device — VOI cannot be completed on desktop.
3. Take a selfie, then a second selfie smiling — this confirms “liveness”.
4. Photograph your passport or driver licence clearly and edge-to-edge.
5. Your document is validated through the Government Document Verification Service (DVS).
6. Once approved, you will receive an SMS and email notification.
7. Your completed VOI will appear inside your Worker Checks portal — ready for download or e-sharing.

---

Do I Need a Mobile Phone to Complete VOI? #

Yes — a mobile or tablet is required. #

The camera is needed for:

• Capturing ID documents
• Biometric face scanning
• Selfie + smile liveness checks

Desktop upload is not supported.

---

Common VOI Issues + How to Fix Them #

Problem	Fix
Selfie rejected	Retake photo in brighter light, remove glasses/hat
ID blurry or cut off	Hold phone steady, fill the frame edge-to-edge
Name mismatch	Ensure ID matches full legal name used on application
DVS fail	Try alternate ID or re-submit with a clearer image

---

Where to View or Share Your Verified Identity #

After approval, your VOI appears inside your Worker Checks portal, where you can:

• Download as PDF
• E-share with employers or onboarding platforms
• Use it for ongoing credential submission

Still Need Help? #