Frequently Asked Questions

Questions About Proof Of Identity

Can I send in my certified true copies completed informed consent form via fax or email?

No.

Workerchecks.com offer two methods of Identity verification – online and a full Face to Face Verification of identity where we sent an agent to meet you, view your identity documents and take a photo of you.

If you require our Full face to face verification of identity ($100) – please select this option in the product store once you have registered.

Can I post my application in?

No.

Workerchecks.com offer two methods of Identity verification – online and a full Face to Face Verification of identity where we sent an agent to meet you, view your identity documents and take a photo of you.

If you require our Full face to face verification of identity ($100) – please select this option in the product store once you have registered.

I thought I provided enough ID… Why are you asking for more?

ACIC has transitioned to a strengthened proof of identity requirement, we may have asked you to provide extra ID.

To successfully complete your Proof of Identity you will need to provide a total of four (4) different forms of ID that includes:

  • One (1) Commencement of ID Document;
  • One (1) Primary Use in Community Document; and
  • Two (2) Secondary Use in Community Documents.

Please ensure that by providing the 4 types of ID we can verify:

  • Your full name;
  • Your Date of Birth; and
  • A photo that needs to be contained on at least one of the ID you have provided.

What happened to the 100 point check for ID?

Due to new ACIC contractual requirements, the 100 point check is no longer accepted.

The ACIC requires applicants to provide a total of four (4) different forms of ID that includes:

  • One (1) Commencement of ID Document;
  • One (1) Primary Use in Community Document; and
  • Two (2) Secondary Use in Community Documents.

Please ensure that by providing the 4 types of ID we can verify:

  • Your full name;
  • Your Date of Birth; and
  • A photo that needs to be contained on at least one of the ID you have provided.

Proof Of Identity quick reference guide

**** Important to Note ***

If you provide identity documents using a former name, such as a maiden name, or previous name or changed name you must provide evidence of the name change in addition to the four identity documents.

If one of your identity documents has your maiden name you will need to provide an official marriage certificate issued by a state Births, Deaths and Marriages Department.

Proof of Identity Quick Reference Guide

What if I don’t have a commencement of ID or a primary ID?

Please contact our customer support team via email – a[email protected]

They will provide you with further instructions.

Please include your ID reference number, first name and surname in the email.

Most emails are answered on the same (or next) business day.

What types of ID are required to complete my application?

To successfully complete your Proof of Identity you will need to provide a total of four (4) different forms of ID that includes:

  • One (1) Commencement of ID Document;
  • One (1) Primary Use in Community Document; and
  • Two (2) Secondary Use in Community Documents.

Please ensure that by providing the 4 types of ID we can verify:

  • Your full name;
  • Your Date of Birth; and
  • A photo that needs to be contained on at least one of the ID you have provided.
Proof of Identity Quick Reference Guide

How long do you keep police checks for?

All police history information is kept for 3 months as per our ACIC accreditation requirements. All police history information is destroyed after 3 months.

You are able to obtain a copy of your police check within 3 months. After this, a new police check application will be required.

Why can’t I just email you scanned copies of my ID?

We value your privacy and want to protect your identity at all times. Sending ID via email is not as secure as submitting the ID via our security encrypted website. All of your personal information is secure via the InstantID technology which is safer and more secure than scan to email.

Why do I have to provide a self photo holding my ID

For additional security we ask you to hold your ID as well so we can determine the authenticity of the photo and establish liveness detection.

This is how we gain assurance that you are the person who is the true owner of the ID.

Please ensure you follow the instructions carefully and submit a self photo holding your photo ID. An example is shown below.

We can monitor Working with Children Checks by screening weekly – free of charge

– If you wish to register as a worker who will be working with children, you will need a current Working with Children Check (WWCC).

For orgainsations who hold an account to screen workers – if the worker has a WWCC – we will screen weekly at no additional cost.  Results will be available in your business portal. If there is a check discrepancy – you will receive an alert.

WWCC  are only processed through the statutory organisations in each state –  the contact details and websites for more information on the application  process can be found below.

Once you have received your check – we welcome you to add it to your “check passport” and register it with workerchecks.com