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Where is my police check? How to check your status — Worker Checks Help Hub
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सहायता केंद्र›आपका Worker Checks खाता›Where is my police check? How to check your status
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Where is my police check? How to check your status #

If you are wondering where your police check is up to, you can see its status at any time in your CheckHub account. Around 80% of Nationally Coordinated Criminal History Checks are returned within 1–3 minutes; the remaining ~20% are referred to the ACIC for manual review and take 1–15 business days. This article shows you how to check your status, what each stage means, and why some checks take longer.

How to find your check — check your status #

Your check’s current status is always visible in your CheckHub account. To find it:

Step 1 — Log in to your CheckHub account #

Sign in using the same mobile number you entered at checkout — this is what links your payment and application to your account.

Open the CheckHub login page →

Step 2 — View your check on your dashboard #

Your dashboard shows each of your checks and its current status — an Action button if something is needed from you, an प्रगति पर है status while it is processing, or a पुरा होना। status with your result ready to view and download.

Can’t see your check?Make sure you are logged in with the same mobile number you used at checkout. If you paid with one email or mobile (for example via Apple Pay or Google Pay) but registered with a different one, your payment may not have linked automatically. If your check is missing, contact us at [email protected] and we will link it for you.

How long should it take? #

आस-पास 80% of Nationally Coordinated Criminal History Checks are returned within 1–3 minutes of your application being submitted. The remaining ~20% are referred by the ACIC for manual review and are typically completed within 1–15 business days.

If your check has passed the usual few-minute window, it has almost certainly been referred for manual review — this is normal and does not mean there is a problem with your result.

ACIC check processing times: around 80% of Nationally Coordinated Criminal History Checks are returned within minutes, with the remainder referred for manual review and completed within 1 to 15 business days.

Why is my check delayed? #

When a check takes longer, it has been referred by the ACIC for additional manual review. This is beyond the control of Worker Checks — the additional due diligence is carried out by the relevant authorities, not by us.

A referral does not mean there is a problem with your check outcome. It is simply a consequence of the extra checking required, most commonly when a name matches other records. You will be advised by email as your application progresses.

Most referred checks clear within a few business days.While the official range is 1–15 business days, the majority are returned well within that window. Please allow adequate time in case your application requires manual investigation.

For more detail, see Reasons a police check is delayed.

How you will be notified #

When your check is complete, your result appears in your CheckHub dashboard and you will be notified by email. You do not need to keep refreshing or contact us to check progress — the status in your dashboard is always up to date. Once complete, you can view, download, print and share your result directly from CheckHub.

अक्सर पूछे जाने वाले प्रश्न #

Where is my police check?⌄
Your check’s status is always shown in your CheckHub account. Log in with the mobile number you used at checkout to see whether it is in progress, needs an action from you, or is complete.
पुलिस जांच में कितना समय लगता है?⌄
Around 80% of Nationally Coordinated Criminal History Checks are returned within 1–3 minutes. The remaining ~20% are referred to the ACIC for manual review and take 1–15 business days.
My check has been in progress for days — is something wrong?⌄
No. A check that takes longer than a few minutes has been referred to the ACIC for manual review, which is a normal part of the process. It does not mean there is a problem, and most referred checks clear within a few business days.
Can you speed up my check?⌄
Once a check has been referred to the ACIC for manual review, neither Worker Checks nor any provider can speed it up — the timing is controlled by the ACIC. If your check has not yet started, complete your application via the Action button in your CheckHub.
I can’t find my check in my account.⌄
Make sure you are logged in with the same mobile number you used at checkout. If you paid with a different email or mobile, your check may not have linked automatically. Contact us at [email protected] and we will link it.
Will I be notified when my check is ready?⌄
Yes. Your result appears in your CheckHub dashboard as soon as it is complete, and you will be notified by email.

Related checks & services #

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Contact us via live chat or email — we are available Monday to Friday during business hours.

Email [email protected]

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