The challenge
Why Compliance is Harder in Facility Services
Cleaning and facility services companies face a unique combination of workforce compliance pressures that generic screening providers aren’t designed to handle.
Check delays = lost billing days
Every day a worker sits uncleared is a day you can’t deploy them. Like stale inventory — uncleared workers are a cost, not an asset. Speed is revenue.
Large overseas-born workforce
Workers on student, 482, and working holiday visas need VEVO checks. Those with overseas history need international police checks too.
Government contract obligations
Federal and state government cleaning contracts mandate current police checks for all staff. Non-compliance can void the contract.
Multi-site complexity
Managing compliance across dozens of sites with different managers and no centralised visibility creates audit risk and admin burden.
Enforcement is increasing. Under the Migration Amendment (Strengthening Employer Compliance) Act 2024, Border Force and Fair Work Ombudsman are conducting joint inspections of employers with large visa workforces. An outdated VEVO check filed at onboarding is no longer adequate evidence of compliance.
Our solution
Everything Your Workforce Needs in One Platform
80% of checks returned within 1–3 minutes of submission. Workers complete the entire process on their mobile — no paperwork, no post office.
- ACIC-accredited, accepted Australia-wide
- Worker-pay or employer-pay per check
- Results stored in worker’s personal portal
- Automated expiry alerts
- Purpose-selectable (aged care, employment etc)
- Monthly consolidated billing available
For your workforce of student visa holders, 482 visa workers, and working holiday makers. A one-time check at hire is not sufficient — visa conditions change. BusinessHub monitors your visa workforce continuously.
- Instant results via Department of Home Affairs
- Ongoing monitoring with automated alerts
- Dashboard shows current visa status across all sites
- Audit-ready records per worker profile
- Flags expiry, hour limits, and condition changes
- Meets employer obligations under Migration Act
Workers who have lived overseas for six months or more need an international criminal history check in addition to their Australian NCCHC. Covers the most common origin countries in the Australian facility services workforce — 100% online, no consulate visit required.
- 190+ countries including India, Philippines, Nepal
- Bangladesh, Sri Lanka, Pakistan, UK and more
- 100% online — no consulate visit required
- Results in 5–15 working days per country
- Stored alongside Australian check in BusinessHub
- Employer-pay available for bulk international onboarding
BusinessHub platform
Built for Multi-Site, High-Volume Operations
A single compliance dashboard across every site and every worker — without chasing PDFs, spreadsheets, or individual manager inboxes.
Dashboard
Live
Real-time compliance status across all sites at a glance
Account structure
Parent / child
Head office sees all; site managers see their own workers only
Alerts
Automated
Notified before checks expire — not after an audit flags it
Billing
Monthly
One invoice for all checks across all sites
Setup cost
$0
No contracts, no setup fees — pay only for checks ordered
Integration
API ready
Connect with your existing HR or rostering platform
Pricing
Transparent Pricing — No Surprises
| Tipo de cheque |
Propósito |
Turnaround |
Precio |
| Control de la Policía Nacional (NCCHC) |
All workers — employment screening |
80% within 1–3 min |
From $49 |
| VEVO Comprobación del derecho al trabajo |
Visa holders — ongoing work rights verification |
Instant |
$10 |
| Control policial internacional |
Workers with overseas history (6+ months) |
5–15 working days |
De $70 |
| Verificación de identidad (VOI) |
Biometric identity verification |
Same session |
Available |
Volume discounts available for organisations processing 50+ checks per month. Contact our team for enterprise pricing.
Common questions
Questions from Facility Services HR Teams
Do cleaning workers legally need a police check in Australia?
There is no single universal legislative requirement across all cleaning roles, but several situations create a practical requirement. Government contracts (federal and most state) mandate current police checks for all cleaning staff. Aged care sites require police checks under the strengthened worker screening rules effective November 2025, including cleaning and kitchen staff. NDIS sites require checks for all workers with more than incidental contact with participants. Even where not mandated by law, most enterprise agreements and commercial cleaning contracts include police check requirements as standard.
How often do police checks need to be renewed?
There is no universal national standard. Government contracts typically require checks issued within the last 3 years. Aged care requires a certificate issued within 3 years under the November 2025 rules. Many facility services companies set a 2-year internal renewal cycle as a conservative standard across all sites. BusinessHub tracks every worker’s check date and sends automated renewal alerts so nothing slips through.
Do VEVO checks need to be done more than once?
Yes. Under the Migration Amendment (Strengthening Employer Compliance) Act 2024, employers are expected to demonstrate ongoing verification of work rights — not just a one-time check at hire. For student visa holders with fortnightly work hour limits, or 482 workers whose sponsorship conditions may change, periodic VEVO monitoring is essential to avoid liability. BusinessHub automates scheduled re-checks and alerts you to changes.
Can workers from India, Philippines, or Bangladesh get their international check through BusinessHub?
Yes. Workers who have lived in those countries for six months or more as adults can complete their international criminal history check 100% online through Worker Checks — no consulate visit required. The check is delivered to their Worker Checks portal and visible to you from your BusinessHub compliance dashboard alongside their Australian NCCHC. We cover 190+ countries including all common origin countries in the Australian facility services workforce.
Can workers pay for their own checks, or does the company pay?
Both options are available and switchable per check. Worker-pay means you invite the worker and they pay — useful for casual or contractor arrangements. Employer-pay uses your account credit balance or monthly billing — better for high-volume onboarding campaigns where speed matters. Most large facility services operators use employer-pay for Australian police checks and VEVO, and worker-pay for international checks where the requirement varies by individual history.
Can we manage multiple sites and branches from one account?
Yes. BusinessHub’s parent/child account structure lets head office view compliance status across all sites while site managers access only their own workers. Each branch can have its own billing if needed, or all activity can be consolidated to a single monthly invoice. There is no limit on the number of sites or users in your account.
Related services
Also Relevant for Facility Services
Ready to Simplify Your Workforce Compliance?
Free BusinessHub account. No contracts. No setup fees. Set up takes under 10 minutes.
Worker Checks Pty Ltd is an Accredited Body with the Australian Criminal Intelligence Commission (ACIC), authorised to access the National Police Checking Service. VEVO checks are conducted via the Department of Home Affairs Visa Entitlement Verification Online system. International police checks are suitable for employment and background screening purposes only — not suitable for visa or immigration applications.
English (Australia) 
हिन्दी 
Tagalog 
Español de Colombia 
Français 
नेपाली 
简体中文 
Tiếng Việt