This article explains the process and necessity of completing a new Verification of Identity (VOI) if you wish to update the photo ID associated with your Worker Check profile on our website.
No. For security and system integrity, we are unable to manually replace the photo that was used during your initial verification process.
The original photo is a vital component of your Worker Check. Biometric matching was successfully conducted against this specific image to confirm your identity at the time of issue.
To update your photo, the only secure and verifiable method is to complete a new Verification of Identity (VOI).
This process ensures the continuous security of your account and maintains the integrity and accuracy of our records by confirming your identity against the new image.
You can easily start this process here: https://workerchecks.com/product/verification-of-identity/
Want to change your photo, retake your selfie or retake your profile picture while you are still completing your police check application? If your selfie or ID photo did not upload properly, refresh the page and take it again before you submit. See Upload Failed During the Selfie or ID Photo Step. Once your check has been completed, the photo is locked to that check, as explained above.
If you have any questions about the Verification of Identity process or require support, please contact our support team.