Worker Checks Help Hub — Support, Guides & Knowledge Base

Welcome to the Worker Checks Help Hub — your support centre for Police Checks, Qualification Verification, CheckHub setup, BusinessHub guides, VEVO Right to Work guidance, and troubleshooting. Use search above or browse article categories below.

Business Portal

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• Understanding the NCCHC Workflow Stages in the Worker Checks Business Portal
• Who can legally work in Australia ?
• Adding your Business Insurance in the Business Portal
• Check Queue and Worker Status
• Viewing your team members from Business Portal

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Individual Checks

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• Error during application
• Do you provide a hard copy certificate?
• Jobseeker – What do I enter as position if I am seeking employment?
• How to Complete Your Verification of Identity (VOI) with Worker Checks
• When is an NDIS Check not mandatory?

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Support Worker Plans

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• Aged Care – Screening requirements
• Can you provide an NDIS Worker Screening Check?
• How do I check that I’m legally able to work in Australia ?
• Support Worker Plan – Inviting Workers
• When is an NDIS Check not mandatory?

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Your Worker Checks Account

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• Can I update my photo in my CheckHub?
• How do I check that I’m legally able to work in Australia ?
• Emails saying I have outstanding actions, yet I can’t find them?
• Worker Checks Biometric Verification to verify your identity for Police checks
• I get a blank screen when I try to login ?

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Check Types

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• Who can legally work in Australia ?
• What is a VEVO check ?
• I’m an rideshre driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can I send in my Police Check application by fax or email ?

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Police Check Delays

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• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Reasons a Police Check Is Delayed
• Where is my police check ?
• Will a criminal record cause delay with my police check?

Nationally Coordinated Criminal History Checks

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• How Do I Get an Australian Police Check?
• I’m an rideshre driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?

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International Checks

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• I’m an rideshre driver and have been asked to complete a VEVO check
• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?

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AFP Police Checks

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• How do I check that I’m legally able to work in Australia ?
• Can you escalate my police check – its been too long!
• Can I speed up my police check?
• Can I send in my Police Check application by fax or email ?
• How do I get a police check ?

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Industries

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• Aged Care – Screening requirements

Verification of Identity

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• Can I update my photo in my CheckHub?
• Worker Checks Biometric Verification to verify your identity for Police checks
• What information do I need to provide for a National Criminal History Check ?
• Can I use an expired passport as ID?
• I was born overseas – can I use my Birth Certificate?

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Working with Children Checks (WWCC)

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• How to Add Worker Checks to Your Existing WWCC (Victoria)
• How to Link Worker Checks to Your SA WWCC (South Australia)

VEVO VISA Checks

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• How do I check that I’m legally able to work in Australia ?
• How much is a VEVO check ?
• I’m an rideshre driver and have been asked to complete a VEVO check
• What fines could I face by working illegally?
• What is a VEVO check ?

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