The Nationally Coordinated Criminal History Check (NCCHC) process is completed in two distinct stages in Worker Checks:
| Workflow Stage | Meaning | Stage |
|---|---|---|
| Pre-VOI | Identity verification not started | Stage 1 – VOI |
| VOI Commenced | Identity verification in progress | Stage 1 – VOI |
| VOI Complete | Identity verification completed | Stage 1 – VOI |
| Application Commenced | Police check form started but incomplete | Stage 2 – Application |
| Application Complete Pending VOI Approval | Flagged identity document requires manual verification | Stage 2 – Application |
| Check Processing In Progress | Application complete, awaiting submission to ACIC | Stage 2 – Application |
| Check Application Submitted – Result Pending | Submitted to ACIC, awaiting result | Stage 2 – Application |
| Result Finalised | Result available in “Completed” tab | Stage 2 – Application |
This guide explains the workflow statuses you may see for each applicant in your Business Portal.
Before an applicant can submit a Nationally Coordinated Criminal History Check, they must complete Verification of Identity (VOI).
This includes biometric matching, and a mobile phone or device with a camera is required.
The applicant has been invited but has not yet started identity verification.
The applicant opened the link and began identity verification, but has not completed all required identity documents.
Identity verification has been successfully completed.
The applicant is now ready to begin Stage 2 – Police Check Application.
After VOI is completed, the applicant proceeds to the formal police check application. This step includes:
The applicant has started the police check form but has not submitted it.
VOI and the application are complete, however an identity document has been flagged and requires manual review by Worker Checks.
VOI and the application are complete and are awaiting submission to ACIC.
The full application has been submitted to ACIC and is now awaiting the result.
The applicant’s result is available and will appear in the “Completed” tab in your Business Portal.