The Pre-Paid section in your Worker Checks Business Portal lets you purchase credits, view usage history, and monitor your organisation’s background-check activity in real time.
This feature is ideal for businesses that regularly conduct Police Checks, VEVO Checks, NDIS Screening, and other compliance checks for multiple workers.
1. Purchasing Credits (Pre-Paid Option)
If your organisation pays for worker checks, you’ll need to maintain a credit balance in your account.
To Purchase Credits:
- Log in to your Worker Checks Business Portal
- Go to the Pre-Paid tab
- Click Purchase Credits
- Enter the required number of credits
- Complete payment using a valid credit or debit card
Credits are automatically applied to your account once payment is processed and can be used immediately to invite workers or conduct checks.
Tip:
1 credit = 1 check (unless otherwise specified).
You can view remaining credits anytime in the Pre-Paid dashboard.
2. Account & Activity History
To view how credits are being used:
- Go to the Pre-Paid → History tab
- Review a detailed log of:
- Credits purchased
- Tokens used for individual checks
- Date and time of each transaction
- Type of check conducted (e.g. Police Check, VEVO, NDIS)
- Worker linked to each token
This provides full visibility into account usage and spending trends, making it easy to reconcile billing or monitor team activity.
3. High-Volume and Monthly Account Options
If your organisation conducts more than 10 checks per month, you can request to move from Pre-Paid to a Monthly Invoicing Account.
This provides:
- Consolidated monthly billing
- 14 day payment terms
- Dedicated account manager
- Custom reporting and service-level agreements (SLA)
Contact us at [email protected] to upgrade your account.
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