The Check Queue in your Worker Checks Business Portal provides a live view of every background-check activity across your organisation — from invitations sent to completed and expired results.
It helps you monitor compliance, track worker progress, and maintain a clean audit trail in line with ACIC data-retention rules.
The Background Checks area now contains eight sub-tabs for full visibility across all stages of the worker-check lifecycle:
| Tab | Purpose |
|---|---|
| Completed | Lists all successfully completed checks. Includes check type, date, and result (NDCO/DCO). |
| Not Commenced | Shows workers who’ve been invited but haven’t started their application. |
| Pending | Displays applications that are submitted and awaiting results from ACIC or other authorities. |
| NDCO | Filters all “No Disclosable Court Outcome” results — clear checks. |
| DCO | Lists checks with “Disclosable Court Outcomes” — requires review of listed offences. |
| AUS Checks | Shows all completed Australian police checks. |
| INTL Checks | Lists all completed International Police Checks. |
| AUS Expired | Shows checks where the 3-month certificate-display window has ended. Certificate access and personal-portal links are removed, but high-level record details (name, date completed, and result) remain available for compliance tracking. |
Displays all invitations that have not yet resulted in a submitted check.
| Status | Meaning |
|---|---|
| Never Registered | Worker hasn’t yet created a Worker Checks account. |
| Registered but Not Completed | Worker has registered but hasn’t finished their application. |
Automatic Reminders
Displays all checks that are submitted and under review.
These are awaiting confirmation from the relevant government authority.
You can click through to each worker’s personal dashboard to monitor progress and view submission timestamps.
Lists all successfully completed checks, including:
Personal-identifiable data is securely deleted after 12 months, in line with Commonwealth Privacy Standards.
New as of September 2025, the AUS Expired tab captures police checks that have passed the three-month display period, where the certificates have been purged from the system.
To comply with ACIC data-handling rules, Worker Checks automatically purges certificate access and portal visibility after this window.
The AUS Expired tab still keeps limited details for record-keeping:
This allows your organisation to maintain an auditable record without breaching ACIC’s retention limits.
Use these tabs to separate Australian and International check activity for reporting.
You can filter, sort, or export results via Export to CSV or Export to PDF for easy compliance audits.
From any tab (except AUS Expired), click a worker’s name to open their Worker Checks personal portal, where you can view:
Log in to Your Worker Checks Business Portal ›
We’re happy to assist you in understanding your results and next steps.