{"id":19769,"date":"2026-09-14T11:38:53","date_gmt":"2026-09-14T01:38:53","guid":{"rendered":"https:\/\/workerchecks.com\/?post_type=docs&#038;p=19769"},"modified":"2026-09-14T11:38:57","modified_gmt":"2026-09-14T01:38:57","password":"","slug":"charged-twice-heres-what-to-do","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/zh-hans\/docs\/charged-twice-heres-what-to-do\/","title":{"rendered":"Charged twice? Here&#8217;s what to do"},"content":{"rendered":"<p>If you think you have been charged twice for a police check, don&#8217;t worry \u2014 duplicate charges are easy to resolve, and in many cases the &#8220;second charge&#8221; is just a temporary bank hold that clears on its own. This article helps you check what actually happened and, if it is a genuine duplicate, how to get the extra charge refunded quickly.<\/p>\n\n<h2>First \u2014 check whether you were actually charged twice<\/h2>\n<p>Sometimes what looks like two charges is actually one payment plus a temporary authorisation hold, which drops off on its own. Before requesting a refund, check the following:<\/p>\n<ul>\n  <li><strong>A pending authorisation<\/strong> \u2014 some banks show a temporary &#8220;pending&#8221; amount alongside the real charge. Pending holds usually disappear within 1\u20135 business days without any action.<\/li>\n  <li><strong>Two genuine separate orders<\/strong> \u2014 if you clicked &#8220;pay&#8221; twice, or completed checkout on two devices, two real checks may have been created. Log in to your CheckHub to see how many checks are on your account.<\/li>\n<\/ul>\n\n<blockquote>\n  <p><strong>Quick check:<\/strong> Log in to your CheckHub account with the mobile number you used at checkout. If you see only one check, you have only been charged for one \u2014 any second amount on your statement is a pending hold that will clear on its own.<\/p>\n<\/blockquote>\n\n<h2>If you have genuinely been charged twice<\/h2>\n<p>If your CheckHub shows two checks, or your statement shows two identical completed charges, we will refund the duplicate promptly. Here is what to do:<\/p>\n\n<h3>Step 1 \u2014 Contact us with your details<\/h3>\n<p>\u7ed9\u6211\u4eec\u53d1\u9001\u7535\u5b50\u90ae\u4ef6 <a href=\"mailto:ask@workerchecks.com\">ask@workerchecks.com<\/a> or use live chat, and include:<\/p>\n<ul>\n  <li>The mobile number or email you used at checkout<\/li>\n  <li>The date of the charges<\/li>\n  <li>The amount charged (and how many times)<\/li>\n<\/ul>\n\n<h3>Step 2 \u2014 We verify and refund the duplicate<\/h3>\n<p>We will locate both transactions, confirm the duplicate, and refund it to your original payment method. You keep the one check you need; the extra charge is returned.<\/p>\n\n<blockquote>\n  <p><strong>How long does the refund take?<\/strong> Once we process the refund, it typically appears back on your card or account within 5\u201310 business days, depending on your bank. We will confirm by email when the refund has been actioned on our end.<\/p>\n<\/blockquote>\n\n<h2>How to avoid a duplicate charge<\/h2>\n<p>Duplicate charges most often happen when a checkout page is clicked more than once, or a payment is retried after a slow connection. If a payment seems to hang, wait a moment and check your email or CheckHub before trying again \u2014 your first attempt may have already succeeded.<\/p>\n\n<h2>\u5e38\u89c1\u95ee\u9898<\/h2>\n\n<p><strong>I have been charged twice for my police check \u2014 what do I do?<\/strong><br>\nFirst, log in to your CheckHub to see how many checks are on your account. If you only see one, the second amount is likely a pending authorisation hold that will clear on its own. If you see two checks, email ask@workerchecks.com and we will refund the duplicate.<\/p>\n\n<p><strong>Is the second charge a real payment or just a hold?<\/strong><br>\nSome banks show a temporary pending authorisation alongside the real charge. Pending holds usually disappear within 1\u20135 business days. If both amounts are showing as completed (not pending), contact us and we will check.<\/p>\n\n<p><strong>How long does a duplicate refund take?<\/strong><br>\nOnce we process the refund it typically appears back on your original payment method within 5\u201310 business days, depending on your bank. We will email you when we have actioned it.<\/p>\n\n<p><strong>Will refunding the duplicate cancel my police check?<\/strong><br>\nNo. You keep the one check you need \u2014 we only refund the extra, duplicate charge. Your valid check continues as normal.<\/p>\n\n<p><strong>I paid twice using different emails or phone numbers. Can you still help?<\/strong><br>\nYes. Give us both the email\/mobile combinations you used at checkout and we will locate both transactions, confirm the duplicate, and refund it.<\/p>","protected":false},"excerpt":{"rendered":"<p>If you think you have been charged twice for a police check, don&#8217;t worry \u2014 duplicate charges are easy to resolve, and in many cases the &#8220;second charge&#8221; is just a temporary bank hold that clears on its own. This article helps you check what actually happened and, if it is a genuine duplicate, how&#8230;<\/p>","protected":false},"author":196713191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[1353610,1353606],"doc_tag":[],"class_list":["post-19769","docs","type-docs","status-publish","hentry","doc_category-nationally-coordinated-criminal-history-checks","doc_category-your-worker-checks-account"],"year_month":"2026-09","word_count":616,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"\u5de5\u4f5c\u68c0\u67e5","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/zh-hans\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Nationally Coordinated Criminal History Checks","term_url":"https:\/\/workerchecks.com\/zh-hans\/docs-category\/nationally-coordinated-criminal-history-checks\/"},{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/zh-hans\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/docs\/19769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=19769"}],"version-history":[{"count":2,"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/docs\/19769\/revisions"}],"predecessor-version":[{"id":19771,"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/docs\/19769\/revisions\/19771"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=19769"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/doc_category?post=19769"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/zh-hans\/wp-json\/wp\/v2\/doc_tag?post=19769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}