{"id":20767,"date":"2026-10-13T12:23:45","date_gmt":"2026-10-13T01:23:45","guid":{"rendered":"https:\/\/workerchecks.com\/?post_type=docs&#038;p=20767"},"modified":"2026-10-31T16:38:25","modified_gmt":"2026-10-31T05:38:25","password":"","slug":"upload-failed-selfie-id-photo","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/vi\/docs\/upload-failed-selfie-id-photo\/","title":{"rendered":"Vi\u1ec7c t\u1ea3i \u1ea3nh \u0111\u00e3 th\u1ea5t b\u1ea1i trong qu\u00e1 tr\u00ecnh ch\u1ee5p \u1ea3nh t\u1ef1 s\u01b0\u1edbng ho\u1eb7c \u1ea3nh nh\u1eadn d\u1ea1ng"},"content":{"rendered":"<style>\n  .wc-doc {\n    --blue: #005bab;\n    --sky: #bde4f7;\n    --sky-light: #e3f3fc;\n    --dark: #0B1D3A;\n    --bg: #F4F7FB;\n    --border: #E2E8F0;\n    --text: #1e293b;\n    --muted: #64748b;\n    --radius: 10px;\n  }\n  .wc-doc * { box-sizing: border-box; margin: 0; padding: 0; }\n  .wc-doc {\n    font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;\n    background: var(--bg);\n    color: var(--text);\n    font-size: 15px;\n    line-height: 1.75;\n  }\n  .wc-doc .page { max-width: 820px; margin: 40px auto; padding: 0 20px 80px; }\n  .wc-doc .callout {\n    background: var(--sky-light);\n    border-left: 4px solid var(--blue);\n    border-radius: 0 var(--radius) var(--radius) 0;\n    padding: 18px 22px; margin-bottom: 36px; font-size: 15px;\n  }\n  .wc-doc .callout strong { color: var(--blue); }\n  .wc-doc h2 {\n    font-size: 19px; font-weight: 700; color: var(--dark);\n    margin: 40px 0 12px; padding-bottom: 8px;\n    border-bottom: 2px solid var(--sky); letter-spacing: -.2px;\n  }\n  .wc-doc p { margin-bottom: 14px; }\n  .wc-doc a { color: var(--blue); text-decoration: none; }\n  .wc-doc a:hover { text-decoration: underline; }\n  .wc-doc .error-list { display: flex; gap: 10px; flex-wrap: wrap; margin: 4px 0 18px; }\n  .wc-doc .error-chip {\n    font-family: Menlo, Consolas, monospace; font-size: 13px;\n    background: #fff; border: 1px solid var(--border); color: #b42318;\n    padding: 6px 12px; border-radius: 8px;\n  }\n  .wc-doc .steps { list-style: none; margin: 20px 0; padding: 0; }\n  .wc-doc .steps li { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 16px; }\n  .wc-doc .step-num {\n    flex: 0 0 32px; width: 32px; height: 32px; border-radius: 50%;\n    background: var(--blue); color: #fff; font-weight: 700; font-size: 14px;\n    display: flex; align-items: center; justify-content: center; margin-top: 1px;\n  }\n  .wc-doc .step-body strong { color: var(--dark); }\n  .wc-doc ul { padding-left: 22px; margin-bottom: 14px; }\n  .wc-doc li { margin-bottom: 6px; }\n  .wc-doc .info-strip {\n    background: var(--dark); color: #fff; border-radius: var(--radius);\n    padding: 18px 22px; margin: 20px 0; font-size: 14.5px; line-height: 1.65;\n  }\n  .wc-doc .info-strip strong { color: var(--sky); }\n  .wc-doc .summary-table {\n    width: 100%; border-collapse: collapse; border-radius: var(--radius);\n    overflow: hidden; border: 1px solid var(--border); margin: 20px 0; font-size: 14px;\n  }\n  .wc-doc .summary-table thead tr { background: var(--dark); color: #fff; }\n  .wc-doc .summary-table th {\n    padding: 11px 16px; text-align: left; font-size: 12px; font-weight: 700;\n    text-transform: uppercase; letter-spacing: .5px;\n  }\n  .wc-doc .summary-table tbody tr { border-bottom: 1px solid var(--border); background: #fff; }\n  .wc-doc .summary-table tbody tr:last-child { border-bottom: none; }\n  .wc-doc .summary-table tbody tr:nth-child(even) { background: var(--bg); }\n  .wc-doc .summary-table td { padding: 11px 16px; vertical-align: top; }\n  .wc-doc .summary-table td:first-child { font-weight: 600; color: var(--dark); width: 44%; }\n  .wc-doc .cta-row { display: flex; gap: 12px; flex-wrap: wrap; margin: 20px 0; }\n  .wc-doc .btn {\n    display: inline-block; padding: 11px 22px; border-radius: 8px;\n    font-weight: 700; font-size: 14px; text-decoration: none; transition: opacity .15s;\n  }\n  .wc-doc .btn:hover { opacity: .85; text-decoration: none; }\n  .wc-doc .btn-primary { background: var(--blue); color: #fff; }\n  .wc-doc .btn-secondary { background: #fff; color: var(--blue); border: 2px solid var(--blue); }\n  .wc-doc .help-strip {\n    background: var(--sky-light); border: 1px solid var(--sky); border-radius: var(--radius);\n    padding: 18px 22px; margin-top: 48px; font-size: 14px;\n    display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px;\n  }\n  .wc-doc .help-strip p { margin: 0; color: var(--dark); }\n  .wc-doc .help-strip a { font-weight: 700; }\n  @media (max-width: 600px) {\n    .wc-doc .page { margin: 24px auto; padding: 0 16px 60px; }\n  }\n<\/style>\n<div class=\"wc-doc\">\n<div class=\"page\">\n\n  <div class=\"callout\">\n    <strong>C\u00e1ch kh\u1eafc ph\u1ee5c nhanh:<\/strong> H\u00e3y refresh trang v\u00e0 th\u1eed t\u1ea3i l\u1ea1i. Qu\u00e1 tr\u00ecnh n\u00e0y ch\u1ec9 m\u1ea5t ch\u01b0a \u0111\u1ebfn m\u1ed9t ph\u00fat v\u00e0 b\u1ea1n kh\u00f4ng c\u1ea7n li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i tr\u01b0\u1edbc.\n  <\/div>\n\n  <h2>Nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y<\/h2>\n  <p>Trong khi t\u1ea3i l\u00ean c\u00e1c t\u00e0i li\u1ec7u ID ho\u1eb7c ch\u1ee5p \u1ea3nh t\u1ef1 s\u01b0\u1edbng, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y m\u1ed9t trong nh\u1eefng th\u00f4ng b\u00e1o sau:<\/p>\n  <div class=\"error-list\">\n    <span class=\"error-chip\">Kh\u00f4ng th\u1ec3 l\u1ea5y \u0111\u01b0\u1ee3c<\/span>\n    <span class=\"error-chip\">Vi\u1ec7c t\u1ea3i l\u00ean kh\u00f4ng th\u00e0nh c\u00f4ng<\/span>\n  <\/div>\n\n  <h2>T\u1ea1i sao \u0111i\u1ec1u n\u00e0y x\u1ea3y ra?<\/h2>\n  <p>Khi b\u1ea1n t\u1ea3i l\u00ean ID c\u1ee7a m\u00ecnh ho\u1eb7c ch\u1ee5p \u1ea3nh selfie tr\u00ean \u0111i\u1ec7n tho\u1ea1i, \u0111i\u1ec7n tho\u1ea1i s\u1ebd k\u1ebft n\u1ed1i v\u1edbi \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n. N\u1ebfu k\u1ebft n\u1ed1i \u0111\u00f3 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong m\u1ed9t th\u1eddi gian, n\u00f3 s\u1ebd b\u1ecb treo trong n\u1ec1n. Do \u0111\u00f3, \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 g\u1eedi \u1ea3nh \u0111\u01b0\u1ee3c, do \u0111\u00f3 qu\u00e1 tr\u00ecnh t\u1ea3i l\u00ean s\u1ebd th\u1ea5t b\u1ea1i.<\/p>\n  <p>Vi\u1ec7c refresh trang s\u1ebd t\u1ea1o ra m\u1ed9t li\u00ean k\u1ebft m\u1edbi v\u00e0 qu\u00e1 tr\u00ecnh t\u1ea3i l\u00ean c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c ti\u1ebfp t\u1ee5c.<\/p>\n\n  <h2>C\u00e1ch kh\u1eafc ph\u1ee5c<\/h2>\n  <ol class=\"steps\">\n    <li><span class=\"step-num\">1<\/span><div class=\"step-body\"><strong>\u0110\u00f3ng th\u00f4ng b\u00e1o l\u1ed7i.<\/strong><\/div><\/li>\n    <li><span class=\"step-num\">2<\/span><div class=\"step-body\"><strong>H\u00e3y refresh trang.<\/strong> Tr\u00ean m\u00e1y t\u00ednh, h\u00e3y nh\u1ea5p v\u00e0o n\u00fat Refresh trong tr\u00ecnh duy\u1ec7t c\u1ee7a b\u1ea1n ho\u1eb7c nh\u1ea5n F5. Tr\u00ean \u0111i\u1ec7n tho\u1ea1i, h\u00e3y k\u00e9o xu\u1ed1ng trang ho\u1eb7c nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng Refresh b\u00ean c\u1ea1nh \u0111\u1ecba ch\u1ec9 web.<\/div><\/li>\n    <li><span class=\"step-num\">3<\/span><div class=\"step-body\"><strong>L\u00f9i l\u1ea1i \u0111\u1ebfn b\u01b0\u1edbc t\u1ea3i l\u00ean ho\u1eb7c ch\u1ee5p \u1ea3nh t\u1ef1 s\u01b0\u1edbng<\/strong> v\u00e0 h\u00e3y th\u1eed l\u1ea1i.<\/div><\/li>\n    <li><span class=\"step-num\">4<\/span><div class=\"step-body\"><strong>S\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 ch\u1ee5p \u1ea3nh?<\/strong> Sau khi l\u00e0m m\u1edbi \u0111i\u1ec7n tho\u1ea1i, h\u00e3y m\u1edf l\u1ea1i li\u00ean k\u1ebft tr\u00ean \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 n\u00f3 k\u1ebft n\u1ed1i v\u1edbi \u1ee9ng d\u1ee5ng \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt.<\/div><\/li>\n  <\/ol>\n\n  <h2>L\u1ea7n sau s\u1ebd tr\u00e1nh n\u00f3<\/h2>\n  <ul>\n    <li>Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u, h\u00e3y chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c gi\u1ea5y t\u1edd t\u00f9y th\u00e2n c\u1ee7a b\u1ea1n \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc ch\u1ee5p \u1ea3nh c\u00f9ng m\u1ed9t l\u00fac.<\/li>\n    <li>N\u1ebfu b\u1ea1n r\u1eddi kh\u1ecfi trang m\u1ed9t ph\u1ea7n, h\u00e3y refresh trang tr\u01b0\u1edbc khi ti\u1ebfp t\u1ee5c.<\/li>\n    <li>H\u00e3y gi\u1eef m\u00e0n h\u00ecnh \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n b\u1eadt v\u00e0 ti\u1ebfp t\u1ee5c xem trang khi \u1ea3nh c\u1ee7a b\u1ea1n \u0111ang t\u1ea3i l\u00ean.<\/li>\n  <\/ul>\n\n  <table class=\"summary-table\">\n    <thead>\n      <tr><th>N\u1ebfu \u0111i\u1ec1u n\u00e0y x\u1ea3y ra<\/th><th>H\u00e3y l\u00e0m \u0111i\u1ec1u n\u00e0y<\/th><\/tr>\n    <\/thead>\n    <tbody>\n      <tr><td>\u201cKh\u00f4ng th\u1ec3 t\u1ea3i v\u1ec1\u201d khi t\u1ea3i l\u00ean ID<\/td><td>H\u00e3y refresh trang v\u00e0 t\u1ea3i l\u1ea1i<\/td><\/tr>\n      <tr><td>\u201cCh\u1ee5p \u1ea3nh t\u1ea3i l\u00ean kh\u00f4ng th\u00e0nh c\u00f4ng\u201d tr\u00ean \u1ea3nh selfie<\/td><td>H\u00e3y refresh trang v\u00e0 ch\u1ee5p l\u1ea1i selfie<\/td><\/tr>\n      <tr><td>V\u1eabn kh\u00f4ng th\u1ec3 k\u1ebft n\u1ed1i sau khi refresh<\/td><td>H\u00e3y tr\u00f2 chuy\u1ec7n v\u1edbi Verity ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi \u0111\u1ed9i ng\u0169 c\u1ee7a ch\u00fang t\u00f4i<\/td><\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h2>T\u1ea1i sao th\u1eddi gian k\u1ebft n\u1ed1i l\u1ea1i b\u1ecb gi\u00e1n \u0111o\u1ea1n?<\/h2>\n  <div class=\"info-strip\">\n    <strong>\u0110\u00e2y l\u00e0 m\u1ed9t t\u00ednh n\u0103ng b\u1ea3o m\u1eadt, v\u00e0 c\u0169ng l\u00e0 m\u1ed9t t\u00ednh n\u0103ng t\u1ed1t.<\/strong> Li\u00ean k\u1ebft gi\u1eefa \u0111i\u1ec7n tho\u1ea1i v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u00f3ng sau m\u1ed9t th\u1eddi gian ng\u1eafn. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 kh\u00f4ng ai kh\u00e1c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng li\u00ean k\u1ebft c\u0169 ho\u1eb7c \u0111\u00e3 qu\u00ean \u0111\u1ec3 g\u1eedi \u1ea3nh v\u00e0o \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n. T\u00e0i li\u1ec7u nh\u1eadn d\u1ea1ng v\u00e0 \u1ea3nh t\u1ef1 ch\u1ee5p c\u1ee7a b\u1ea1n l\u00e0 th\u00f4ng tin c\u00e1 nh\u00e2n, v\u00ec v\u1eady ch\u00fang t\u00f4i s\u1ebd gi\u1eef th\u1eddi gian \u0111\u0103ng nh\u1eadp ng\u1eafn \u0111\u1ec3 b\u1ea3o v\u1ec7 b\u1ea1n.\n  <\/div>\n\n  <h2>V\u1eabn kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng?<\/h2>\n  <p>N\u1ebfu qu\u00e1 tr\u00ecnh t\u1ea3i l\u00ean v\u1eabn th\u1ea5t b\u1ea1i sau khi l\u00e0m m\u1edbi, h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i v\u00e0 cho ch\u00fang t\u00f4i bi\u1ebft b\u01b0\u1edbc n\u00e0o \u0111\u00e3 th\u1ea5t b\u1ea1i v\u00e0 th\u00f4ng b\u00e1o l\u1ed7i m\u00e0 b\u1ea1n \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c. \u0110\u1ed9i ng\u0169 c\u1ee7a ch\u00fang t\u00f4i s\u1ebd gi\u00fap b\u1ea1n ho\u00e0n th\u00e0nh qu\u00e1 tr\u00ecnh ki\u1ec3m tra.<\/p>\n  <div class=\"cta-row\">\n    <a class=\"btn btn-primary\" href=\"https:\/\/chat.workerchecks.com\/chat\/1fbp2gtfp\">Chat v\u1edbi Verity<\/a>\n    <a class=\"btn btn-secondary\" href=\"https:\/\/workerchecks.com\/vi\/lien-he\/\">Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i<\/a>\n  <\/div>\n\n  <div class=\"help-strip\">\n    <p>C\u1ea7n th\u00eam tr\u1ee3 gi\u00fap? \u0110\u1ed9i ng\u0169 c\u1ee7a ch\u00fang t\u00f4i lu\u00f4n s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1.<\/p>\n    <div>\n      <a href=\"https:\/\/workerchecks.com\/vi\/lien-he\/\">Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i<\/a> &nbsp;\u00b7&nbsp;\n      <a href=\"https:\/\/chat.workerchecks.com\/chat\/1fbp2gtfp\">Chat v\u1edbi Verity<\/a> &nbsp;\u00b7&nbsp;\n      <a href=\"https:\/\/workerchecks.com\/vi\/trung-tam-tro-giup\/\">Tr\u1edf l\u1ea1i Tr\u00ecnh h\u01b0\u1edbng d\u1eabn<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Quick fix: refresh the page and try the upload again. It takes less than a minute, and you don&#8217;t need to contact us first. What you might see While uploading your ID documents or taking your selfie, you may see one of these messages: Failed to fetch Capture upload failed Why this happens When you&#8230;<\/p>","protected":false},"author":196713191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","rank_math_title":"ID or Selfie Upload Failed? How to Fix It","rank_math_description":"Seeing 'Failed to fetch' or 'Capture upload failed' when uploading your ID or selfie? Refresh the page, reopen the phone link and try again.","rank_math_focus_keyword":"upload failed selfie ID","rank_math_canonical_url":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_facebook_image":"","rank_math_pillar_content":""},"doc_category":[1353610,1353606],"doc_tag":[],"class_list":["post-20767","docs","type-docs","status-publish","hentry","doc_category-nationally-coordinated-criminal-history-checks","doc_category-your-worker-checks-account"],"year_month":"2026-11","word_count":401,"total_views":"49","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ki\u1ec3m tra c\u00f4ng nh\u00e2n","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/vi\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Nationally Coordinated Criminal History Checks","term_url":"https:\/\/workerchecks.com\/vi\/docs-category\/nationally-coordinated-criminal-history-checks\/"},{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/vi\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/docs\/20767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/comments?post=20767"}],"version-history":[{"count":0,"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/docs\/20767\/revisions"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/media?parent=20767"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/doc_category?post=20767"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/vi\/wp-json\/wp\/v2\/doc_tag?post=20767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}