{"id":20767,"date":"2026-10-13T12:23:45","date_gmt":"2026-10-13T01:23:45","guid":{"rendered":"https:\/\/workerchecks.com\/?post_type=docs&#038;p=20767"},"modified":"2026-10-31T16:38:25","modified_gmt":"2026-10-31T05:38:25","password":"","slug":"upload-failed-selfie-id-photo","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/tl\/docs\/upload-failed-selfie-id-photo\/","title":{"rendered":"Hindi nakapag-upload ang larawan habang ginagawa ang hakbang ng selfie o ID photo"},"content":{"rendered":"<style>\n  .wc-doc {\n    --blue: #005bab;\n    --sky: #bde4f7;\n    --sky-light: #e3f3fc;\n    --dark: #0B1D3A;\n    --bg: #F4F7FB;\n    --border: #E2E8F0;\n    --text: #1e293b;\n    --muted: #64748b;\n    --radius: 10px;\n  }\n  .wc-doc * { box-sizing: border-box; margin: 0; padding: 0; }\n  .wc-doc {\n    font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;\n    background: var(--bg);\n    color: var(--text);\n    font-size: 15px;\n    line-height: 1.75;\n  }\n  .wc-doc .page { max-width: 820px; margin: 40px auto; padding: 0 20px 80px; }\n  .wc-doc .callout {\n    background: var(--sky-light);\n    border-left: 4px solid var(--blue);\n    border-radius: 0 var(--radius) var(--radius) 0;\n    padding: 18px 22px; margin-bottom: 36px; font-size: 15px;\n  }\n  .wc-doc .callout strong { color: var(--blue); }\n  .wc-doc h2 {\n    font-size: 19px; font-weight: 700; color: var(--dark);\n    margin: 40px 0 12px; padding-bottom: 8px;\n    border-bottom: 2px solid var(--sky); letter-spacing: -.2px;\n  }\n  .wc-doc p { margin-bottom: 14px; }\n  .wc-doc a { color: var(--blue); text-decoration: none; }\n  .wc-doc a:hover { text-decoration: underline; }\n  .wc-doc .error-list { display: flex; gap: 10px; flex-wrap: wrap; margin: 4px 0 18px; }\n  .wc-doc .error-chip {\n    font-family: Menlo, Consolas, monospace; font-size: 13px;\n    background: #fff; border: 1px solid var(--border); color: #b42318;\n    padding: 6px 12px; border-radius: 8px;\n  }\n  .wc-doc .steps { list-style: none; margin: 20px 0; padding: 0; }\n  .wc-doc .steps li { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 16px; }\n  .wc-doc .step-num {\n    flex: 0 0 32px; width: 32px; height: 32px; border-radius: 50%;\n    background: var(--blue); color: #fff; font-weight: 700; font-size: 14px;\n    display: flex; align-items: center; justify-content: center; margin-top: 1px;\n  }\n  .wc-doc .step-body strong { color: var(--dark); }\n  .wc-doc ul { padding-left: 22px; margin-bottom: 14px; }\n  .wc-doc li { margin-bottom: 6px; }\n  .wc-doc .info-strip {\n    background: var(--dark); color: #fff; border-radius: var(--radius);\n    padding: 18px 22px; margin: 20px 0; font-size: 14.5px; line-height: 1.65;\n  }\n  .wc-doc .info-strip strong { color: var(--sky); }\n  .wc-doc .summary-table {\n    width: 100%; border-collapse: collapse; border-radius: var(--radius);\n    overflow: hidden; border: 1px solid var(--border); margin: 20px 0; font-size: 14px;\n  }\n  .wc-doc .summary-table thead tr { background: var(--dark); color: #fff; }\n  .wc-doc .summary-table th {\n    padding: 11px 16px; text-align: left; font-size: 12px; font-weight: 700;\n    text-transform: uppercase; letter-spacing: .5px;\n  }\n  .wc-doc .summary-table tbody tr { border-bottom: 1px solid var(--border); background: #fff; }\n  .wc-doc .summary-table tbody tr:last-child { border-bottom: none; }\n  .wc-doc .summary-table tbody tr:nth-child(even) { background: var(--bg); }\n  .wc-doc .summary-table td { padding: 11px 16px; vertical-align: top; }\n  .wc-doc .summary-table td:first-child { font-weight: 600; color: var(--dark); width: 44%; }\n  .wc-doc .cta-row { display: flex; gap: 12px; flex-wrap: wrap; margin: 20px 0; }\n  .wc-doc .btn {\n    display: inline-block; padding: 11px 22px; border-radius: 8px;\n    font-weight: 700; font-size: 14px; text-decoration: none; transition: opacity .15s;\n  }\n  .wc-doc .btn:hover { opacity: .85; text-decoration: none; }\n  .wc-doc .btn-primary { background: var(--blue); color: #fff; }\n  .wc-doc .btn-secondary { background: #fff; color: var(--blue); border: 2px solid var(--blue); }\n  .wc-doc .help-strip {\n    background: var(--sky-light); border: 1px solid var(--sky); border-radius: var(--radius);\n    padding: 18px 22px; margin-top: 48px; font-size: 14px;\n    display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px;\n  }\n  .wc-doc .help-strip p { margin: 0; color: var(--dark); }\n  .wc-doc .help-strip a { font-weight: 700; }\n  @media (max-width: 600px) {\n    .wc-doc .page { margin: 24px auto; padding: 0 16px 60px; }\n  }\n<\/style>\n<div class=\"wc-doc\">\n<div class=\"page\">\n\n  <div class=\"callout\">\n    <strong>Mabilis na lunas:<\/strong> I-refresh ang pahina at subukang ulitin ang pag-upload. Hindi hihigit sa isang minuto ang kinakailangan, at hindi mo kailangang makipag-ugnayan sa amin muna.\n  <\/div>\n\n  <h2>Ano ang maaaring makita mo<\/h2>\n  <p>Habang nag-upload ng iyong mga dokumento sa pagkakakilanlan o kinukuha ang iyong selfie, maaaring makakita ka ng isa sa mga mensaheng ito:<\/p>\n  <div class=\"error-list\">\n    <span class=\"error-chip\">Hindi nakukuha<\/span>\n    <span class=\"error-chip\">Hindi matagumpay ang pag-upload<\/span>\n  <\/div>\n\n  <h2>Bakit nangyayari ito<\/h2>\n  <p>Kapag nag-upload ka ng iyong ID o kinunan ang selfie mo gamit ang iyong telepono, nakakonekta ang iyong telepono sa iyong application. Kung mananatiling bukas ang link na iyon nang matagal, magtatagal ito sa background. Hindi na maka-transmit ang iyong telepono ng larawan, kaya nabibigo ang pag-upload.<\/p>\n  <p>Ang pag-refresh ng pahina ay magsisimula ng bago pang link, at ipapadala ang iyong upload.<\/p>\n\n  <h2>Paano ito malulutas<\/h2>\n  <ol class=\"steps\">\n    <li><span class=\"step-num\">1<\/span><div class=\"step-body\"><strong>I-close ang mensaheng error.<\/strong><\/div><\/li>\n    <li><span class=\"step-num\">2<\/span><div class=\"step-body\"><strong>I-refresh ang pahina.<\/strong> Sa isang computer, i-click ang pindutang refresh sa iyong browser o pindutin ang F5. Sa isang telepono, i-pull down ang page o i-tap ang icon na refresh sa tabi ng web address.<\/div><\/li>\n    <li><span class=\"step-num\">3<\/span><div class=\"step-body\"><strong>Magbalik sa hakbang ng pag-upload o pagkuha ng selfie<\/strong> at subukan ulit.<\/div><\/li>\n    <li><span class=\"step-num\">4<\/span><div class=\"step-body\"><strong>Gumagamit ka ba ng iyong telepono para sa pagkuha ng mga litrato?<\/strong> Buksan muli ang link sa iyong telepono pagkatapos mag-refresh, upang makakonekta ito sa iyong na-update na application.<\/div><\/li>\n  <\/ol>\n\n  <h2>Hinding-hindi ko ito gagawin muli.<\/h2>\n  <ul>\n    <li>Maghanda ng mga dokumentong kailangan para sa iyong ID bago ka magsimula, upang makapag-tapos ka sa mga hakbang sa pagkuha ng litrato nang sabay-sabay.<\/li>\n    <li>Kung aalis ka nang bahagya, i-refresh ang pahina bago mo ituloy.<\/li>\n    <li>Panatilihin ang ilaw ng iyong telepono at manatili sa pahina habang nag-uupload ang iyong mga larawan.<\/li>\n  <\/ul>\n\n  <table class=\"summary-table\">\n    <thead>\n      <tr><th>Kung mangyayari ito<\/th><th>Gawin ito<\/th><\/tr>\n    <\/thead>\n    <tbody>\n      <tr><td>\u201cHindi nakukuha\u201d sa pag-upload ng ID<\/td><td>I-refresh ang pahina at i-upload ulit<\/td><\/tr>\n      <tr><td>\u201cHindi nagtagumpay ang pag-upload\u201d sa selfie<\/td><td>I-refresh ang page at ulitin ang selfie<\/td><\/tr>\n      <tr><td>Patuloy pa ring nabibigo pagkatapos ng pag-refresh<\/td><td>Makipag-chat kay Verity o makipag-ugnayan sa aming team<\/td><\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h2>Bakit tumatagal ang koneksyon?<\/h2>\n  <div class=\"info-strip\">\n    <strong>Ito ay isang feature sa seguridad, at isang magandang feature.<\/strong> Ang link sa pagitan ng iyong telepono at iyong application ay isinasara nang sinasadya pagkatapos ng maikling panahon. Ibig sabihin nito ay walang ibang makakagamit ng lumang o nakalimutang link para magpadala ng mga larawan sa iyong application. Ang iyong mga dokumento sa pagkakakilanlan at selfie ay personal, kaya pinipigilan namin ang window na iyon upang protektahan ka.\n  <\/div>\n\n  <h2>Hindi pa rin gumagana?<\/h2>\n  <p>Kung patuloy pa ring nabibigo ang pag-upload matapos ang pag-refresh, makipag-ugnayan sa amin at ipaalam sa amin kung anong hakbang ang nabigo at ang error message na nakita mo. Tutulungan ka ng aming team na tapusin ang iyong check.<\/p>\n  <div class=\"cta-row\">\n    <a class=\"btn btn-primary\" href=\"https:\/\/chat.workerchecks.com\/chat\/1fbp2gtfp\">Makipag-chat kay Verity<\/a>\n    <a class=\"btn btn-secondary\" href=\"https:\/\/workerchecks.com\/tl\/contact\/\">Makipag-ugnayan sa amin<\/a>\n  <\/div>\n\n  <div class=\"help-strip\">\n    <p>Kailangan mo pa ng tulong? Ang aming koponan ay nandito upang tumulong.<\/p>\n    <div>\n      <a href=\"https:\/\/workerchecks.com\/tl\/contact\/\">Makipag-ugnayan sa amin<\/a> &nbsp;\u00b7&nbsp;\n      <a href=\"https:\/\/chat.workerchecks.com\/chat\/1fbp2gtfp\">Makipag-chat kay Verity<\/a> &nbsp;\u00b7&nbsp;\n      <a href=\"https:\/\/workerchecks.com\/tl\/tulong-hub\/\">Pabalik sa Help Hub<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Quick fix: refresh the page and try the upload again. It takes less than a minute, and you don&#8217;t need to contact us first. What you might see While uploading your ID documents or taking your selfie, you may see one of these messages: Failed to fetch Capture upload failed Why this happens When you&#8230;<\/p>","protected":false},"author":196713191,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","rank_math_title":"ID or Selfie Upload Failed? How to Fix It","rank_math_description":"Seeing 'Failed to fetch' or 'Capture upload failed' when uploading your ID or selfie? Refresh the page, reopen the phone link and try again.","rank_math_focus_keyword":"upload failed selfie ID","rank_math_canonical_url":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_facebook_image":"","rank_math_pillar_content":""},"doc_category":[1353610,1353606],"doc_tag":[],"class_list":["post-20767","docs","type-docs","status-publish","hentry","doc_category-nationally-coordinated-criminal-history-checks","doc_category-your-worker-checks-account"],"year_month":"2026-11","word_count":401,"total_views":"51","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"mga tseke ng manggagawa","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/tl\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Nationally Coordinated Criminal History Checks","term_url":"https:\/\/workerchecks.com\/tl\/docs-category\/nationally-coordinated-criminal-history-checks\/"},{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/tl\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/docs\/20767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/comments?post=20767"}],"version-history":[{"count":0,"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/docs\/20767\/revisions"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/media?parent=20767"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/doc_category?post=20767"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/tl\/wp-json\/wp\/v2\/doc_tag?post=20767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}