Standard police check processing
In most cases, you’ll receive your Worker Checks National Police Check result and email to download your certificate within 1 hour of your check being submitted online.
Why is my check taking longer?
Police checking is a partially manual, name-based process, so some checks take longer to process than others. When an application is submitted for processing, your name and date of birth are run against a central database to find any potential matches throughout Australia with people who have police information. For example, if a record of someone with name and date-of-birth details similar to yours is found in the police check database, your check would be referred for manual processing (completed by a person as opposed to being done electronically).
If you haven’t received your check result after 10 business days, feel free to call us on 1300 609 970 or email us at [email protected]
Some police check applications sent for manual processing are currently undergoing delays due to the Australian Criminal Intelligence Commission (ACIC) National Police Checking Service experiencing unprecedented demand.