{"id":22423,"date":"2026-11-11T21:37:06","date_gmt":"2026-11-11T10:37:06","guid":{"rendered":"https:\/\/workerchecks.com\/?post_type=docs&#038;p=22423"},"modified":"2026-11-11T21:37:06","modified_gmt":"2026-11-11T10:37:06","password":"","slug":"sms-verification-code-not-received","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/ne\/docs\/sms-verification-code-not-received\/","title":{"rendered":"Not receiving your SMS verification code?"},"content":{"rendered":"<style>\n  .wc-doc {\n    --blue: #005bab;\n    --sky: #bde4f7;\n    --sky-light: #e3f3fc;\n    --dark: #0B1D3A;\n    --bg: #F4F7FB;\n    --border: #E2E8F0;\n    --text: #1e293b;\n    --muted: #64748b;\n    --radius: 10px;\n  }\n  .wc-doc * { box-sizing: border-box; margin: 0; padding: 0; }\n  .wc-doc {\n    font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;\n    background: var(--bg);\n    color: var(--text);\n    font-size: 15px;\n    line-height: 1.75;\n  }\n  .wc-doc .page { max-width: 820px; margin: 40px auto; padding: 0 20px 80px; }\n  .wc-doc .callout {\n    background: var(--sky-light);\n    border-left: 4px solid var(--blue);\n    border-radius: 0 var(--radius) var(--radius) 0;\n    padding: 18px 22px; margin-bottom: 36px; font-size: 15px;\n  }\n  .wc-doc .callout strong { color: var(--blue); }\n  .wc-doc h2 {\n    font-size: 19px; font-weight: 700; color: var(--dark);\n    margin: 40px 0 12px; padding-bottom: 8px;\n    border-bottom: 2px solid var(--sky); letter-spacing: -.2px;\n  }\n  .wc-doc p { margin-bottom: 14px; }\n  .wc-doc a { color: var(--blue); text-decoration: none; }\n  .wc-doc a:hover { text-decoration: underline; }\n  .wc-doc .steps { list-style: none; margin: 20px 0; padding: 0; }\n  .wc-doc .steps li { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 16px; }\n  .wc-doc .step-num {\n    flex: 0 0 32px; width: 32px; height: 32px; border-radius: 50%;\n    background: var(--blue); color: #fff; font-weight: 700; font-size: 14px;\n    display: flex; align-items: center; justify-content: center; margin-top: 1px;\n  }\n  .wc-doc .step-body strong { color: var(--dark); }\n  .wc-doc ul { padding-left: 22px; margin-bottom: 14px; }\n  .wc-doc li { margin-bottom: 6px; }\n  .wc-doc .step-body ul { margin: 8px 0 0; }\n  .wc-doc .info-strip {\n    background: var(--dark); color: #fff; border-radius: var(--radius);\n    padding: 18px 22px; margin: 20px 0; font-size: 14.5px; line-height: 1.65;\n  }\n  .wc-doc .info-strip strong { color: var(--sky); }\n  .wc-doc .summary-table {\n    width: 100%; border-collapse: collapse; border-radius: var(--radius);\n    overflow: hidden; border: 1px solid var(--border); margin: 20px 0; font-size: 14px;\n  }\n  .wc-doc .summary-table thead tr { background: var(--dark); color: #fff; }\n  .wc-doc .summary-table th {\n    padding: 11px 16px; text-align: left; font-size: 12px; font-weight: 700;\n    text-transform: uppercase; letter-spacing: .5px;\n  }\n  .wc-doc .summary-table tbody tr { border-bottom: 1px solid var(--border); background: #fff; }\n  .wc-doc .summary-table tbody tr:last-child { border-bottom: none; }\n  .wc-doc .summary-table tbody tr:nth-child(even) { background: var(--bg); }\n  .wc-doc .summary-table td { padding: 11px 16px; vertical-align: top; }\n  .wc-doc .summary-table td:first-child { font-weight: 600; color: var(--dark); width: 44%; }\n  .wc-doc .cta-row { display: flex; gap: 12px; flex-wrap: wrap; margin: 20px 0; }\n  .wc-doc .btn {\n    display: inline-block; padding: 11px 22px; border-radius: 8px;\n    font-weight: 700; font-size: 14px; text-decoration: none; transition: opacity .15s;\n  }\n  .wc-doc .btn:hover { opacity: .85; text-decoration: none; }\n  .wc-doc .btn-primary { background: var(--blue); color: #fff; }\n  .wc-doc .btn-secondary { background: #fff; color: var(--blue); border: 2px solid var(--blue); }\n  .wc-doc .help-strip {\n    background: var(--sky-light); border: 1px solid var(--sky); border-radius: var(--radius);\n    padding: 18px 22px; margin-top: 48px; font-size: 14px;\n    display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px;\n  }\n  .wc-doc .help-strip p { margin: 0; color: var(--dark); }\n  .wc-doc .help-strip a { font-weight: 700; }\n  @media (max-width: 600px) {\n    .wc-doc .page { margin: 24px auto; padding: 0 16px 60px; }\n  }\n<\/style>\n<div class=\"wc-doc\">\n<div class=\"page\">\n\n  <div class=\"callout\">\n    <strong>Good to know:<\/strong> if you can&#8217;t see your login code, it has usually reached your phone but been filtered or hidden. The steps below will help you find it in a minute or two.\n  <\/div>\n\n  <h2>Why we send an SMS code<\/h2>\n  <p>Each time you log in to your Worker Checks account, we send a one-time verification code by SMS to the mobile number on your account. This keeps your Nationally Coordinated Criminal History Check (NCCHC) application and your personal details secure.<\/p>\n\n  <h2>How to find your code<\/h2>\n  <ol class=\"steps\">\n    <li><span class=\"step-num\">1<\/span><div class=\"step-body\"><strong>Check filtered and junk messages.<\/strong> Your phone may have sorted the message away from your main inbox.\n      <ul>\n        <li><strong>iPhone:<\/strong> open Messages, tap <strong>Filters<\/strong> (top left), then check <strong>Unknown Senders<\/strong> \u0930 <strong>Junk<\/strong> \u0935\u093e <strong>Spam<\/strong>.<\/li>\n        <li><strong>Android:<\/strong> open your messaging app, tap the menu, then check <strong>Spam &amp; blocked<\/strong>.<\/li>\n      <\/ul>\n    <\/div><\/li>\n    <li><span class=\"step-num\">2<\/span><div class=\"step-body\"><strong>Check for blocked senders.<\/strong> Make sure you haven&#8217;t blocked short codes or unknown numbers in your phone&#8217;s settings or your messaging app.<\/div><\/li>\n    <li><span class=\"step-num\">3<\/span><div class=\"step-body\"><strong>Check the right SIM.<\/strong> If your phone has two SIMs (or a SIM and an eSIM), check the messages for the SIM that uses the mobile number on your account.<\/div><\/li>\n    <li><span class=\"step-num\">4<\/span><div class=\"step-body\"><strong>Use only the latest code.<\/strong> Each new request cancels the previous code. If you&#8217;ve tapped resend several times, older codes won&#8217;t work. Request one code, wait a minute or two, then enter it straight away.<\/div><\/li>\n    <li><span class=\"step-num\">5<\/span><div class=\"step-body\"><strong>Restart your phone.<\/strong> Messages are sometimes held until your phone reconnects to the network. Turn your phone off and on again, then request a new code.<\/div><\/li>\n  <\/ol>\n\n  <div class=\"cta-row\">\n    <a class=\"btn btn-primary\" href=\"https:\/\/app.workerchecks.com\/account\/login\">Log in to your account<\/a>\n  <\/div>\n\n  <table class=\"summary-table\">\n    <thead>\n      <tr><th>\u092f\u0926\u093f \u092f\u094b \u092d\u092f\u094b \u092d\u0928\u0947<\/th><th>\u092f\u094b \u0917\u0930\u094d\u0928\u0941\u0939\u094b\u0580\u094d<\/th><\/tr>\n    <\/thead>\n    <tbody>\n      <tr><td>No code in your main inbox<\/td><td>Check Unknown Senders, Junk or Spam<\/td><\/tr>\n      <tr><td>Code entered but not accepted<\/td><td>Request one new code and use only that one<\/td><\/tr>\n      <tr><td>Phone has two SIMs<\/td><td>Check messages for the SIM on your account<\/td><\/tr>\n      <tr><td>Still nothing after all steps<\/td><td>Contact our team<\/td><\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h2>Why we can&#8217;t skip the SMS step<\/h2>\n  <div class=\"info-strip\">\n    <strong>It&#8217;s there to protect you.<\/strong> Your account holds your identity documents and your check result, so SMS verification is the only way to log in. We can&#8217;t bypass it or send the code another way, even on request.\n  <\/div>\n\n  <h2>Still not receiving your code?<\/h2>\n  <p>If you&#8217;ve worked through every step and still can&#8217;t receive your code, contact our team with your full name and the email and mobile number you used at checkout. If you can&#8217;t access your account to complete your check, we&#8217;ll arrange a full refund.<\/p>\n  <div class=\"cta-row\">\n    <a class=\"btn btn-primary\" href=\"https:\/\/chat.workerchecks.com\/chat\/1fbp2gtfp\">\u092d\u0947\u0938\u093f\u091f\u0940\u0938\u0901\u0917 \u0915\u0941\u0930\u093e\u0915\u093e\u0928\u0940 \u0917\u0930\u094d\u0928\u0941\u0939\u094b\u0938\u094d<\/a>\n    <a class=\"btn btn-secondary\" href=\"https:\/\/workerchecks.com\/ne\/%e0%a4%b8%e0%a4%ae%e0%a5%8d%e0%a4%aa%e0%a4%b0%e0%a5%8d%e0%a4%95-%e0%a4%97%e0%a4%b0%e0%a5%8d%e0%a4%a8%e0%a5%81%e0%a4%b9%e0%a5%8b%e0%a4%b8%e0%a5%8d\/\">\u0939\u093e\u092e\u0940\u0932\u093e\u0908 \u0938\u092e\u094d\u092a\u0930\u094d\u0915 \u0917\u0930\u094d\u0928\u0941\u0939\u094b\u0938\u094d<\/a>\n  <\/div>\n\n  <div class=\"help-strip\">\n    <p>\u0925\u092a \u092e\u0926\u094d\u0926\u0924 \u091a\u093e\u0939\u093f\u0928\u094d\u091b? \u0939\u093e\u092e\u094d\u0930\u094b \u091f\u094b\u0932\u0940 \u092e\u0926\u094d\u0926\u0924 \u0917\u0930\u094d\u0928 \u092f\u0939\u093e\u0901 \u091b\u0964.<\/p>\n    <div>\n      <a href=\"https:\/\/workerchecks.com\/ne\/%e0%a4%b8%e0%a4%ae%e0%a5%8d%e0%a4%aa%e0%a4%b0%e0%a5%8d%e0%a4%95-%e0%a4%97%e0%a4%b0%e0%a5%8d%e0%a4%a8%e0%a5%81%e0%a4%b9%e0%a5%8b%e0%a4%b8%e0%a5%8d\/\">\u0939\u093e\u092e\u0940\u0932\u093e\u0908 \u0938\u092e\u094d\u092a\u0930\u094d\u0915 \u0917\u0930\u094d\u0928\u0941\u0939\u094b\u0938\u094d<\/a> &nbsp;\u00b7&nbsp;\n      <a href=\"https:\/\/chat.workerchecks.com\/chat\/1fbp2gtfp\">\u092d\u0947\u0938\u093f\u091f\u0940\u0938\u0901\u0917 \u0915\u0941\u0930\u093e\u0915\u093e\u0928\u0940 \u0917\u0930\u094d\u0928\u0941\u0939\u094b\u0938\u094d<\/a> &nbsp;\u00b7&nbsp;\n      <a href=\"https:\/\/workerchecks.com\/ne\/%e0%a4%ae%e0%a4%a6%e0%a5%8d%e0%a4%a6%e0%a4%a4-%e0%a4%95%e0%a5%87%e0%a4%a8%e0%a5%8d%e0%a4%a6%e0%a5%8d%e0%a4%b0\/\">\u092e\u0926\u094d\u0926\u0924 \u0915\u0947\u0928\u094d\u0926\u094d\u0930\u092e\u093e \u092b\u0930\u094d\u0915\u0928\u0941\u0939\u094b\u0938\u094d<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Good to know: if you can&#8217;t see your login code, it has usually reached your phone but been filtered or hidden. The steps below will help you find it in a minute or two. Why we send an SMS code Each time you log in to your Worker Checks account, we send a one-time verification&#8230;<\/p>","protected":false},"author":196713191,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_facebook_image":"","rank_math_pillar_content":""},"doc_category":[1353606],"doc_tag":[],"class_list":["post-22423","docs","type-docs","status-publish","hentry","doc_category-your-worker-checks-account"],"year_month":"2026-11","word_count":417,"total_views":"4","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"\u0915\u093e\u092e\u0926\u093e\u0930 \u091c\u093e\u0901\u091a\u0939\u0930\u0942","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/ne\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/ne\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/docs\/22423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/comments?post=22423"}],"version-history":[{"count":1,"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/docs\/22423\/revisions"}],"predecessor-version":[{"id":22424,"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/docs\/22423\/revisions\/22424"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/media?parent=22423"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/doc_category?post=22423"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/ne\/wp-json\/wp\/v2\/doc_tag?post=22423"}],"curies":[{"name":"\u0921\u092c\u094d\u0932\u094d\u092f\u0942\u092a\u0940","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}