---
title: I’ve paid – what happens next?
description: "*< 1 min read* You've paid for your check — great. The next step is to create your **CheckHub** account so you can complete your application. Payment on its own doesn't start your check; you need to set up your…"
url: "https://workerchecks.com/ne/%e0%a4%95%e0%a4%be%e0%a4%97%e0%a4%9c%e0%a4%be%e0%a4%a4%e0%a4%b9%e0%a4%b0%e0%a5%82/ive-paid-what-happens-next/"
updated: "2026-10-22"
category: Nationally Coordinated Criminal History Checks
---

# I’ve paid – what happens next?

*< 1 min read*

You've paid for your check — great. The next step is to create your **CheckHub** account so you can complete your application. Payment on its own doesn't start your check; you need to set up your account and complete a few quick steps first. Here's exactly what to do.

---

   1

## Create your CheckHub account

Go to the CheckHub login page and choose **Create account** (or **Register**). Sign up using the **same mobile number that went through at checkout** — this is what links your payment to your new account.

[Open the CheckHub login page →](https://app.workerchecks.com/account/login)

**Paid with Apple Pay or Google Pay?** Checkout uses the mobile number and email saved in your wallet — which may be an old number. Register with that number, not a newer one.

---

   2

## Log in and click your red Action button

Once your account is created, log in. On your CheckHub dashboard, under **Your Checks & Products**, you'll see your check with a **red Action button**. Click it to open your application.

![CheckHub dashboard showing the red Action button](https://workerchecks.com/wp-content/uploads/2026/03/action-button.jpg)

### Logged in but can't see your check or the Action button?

Don't worry, and **don't pay again** — your payment has gone through, it just hasn't linked to your account. This almost always happens when you paid with **Apple Pay or Google Pay** and your wallet used a different mobile number or email from the one you registered with.

Our team can link it for you. Email [ask@workerchecks.com](mailto:ask@workerchecks.com) with:

- Your full name
- The mobile number you registered your CheckHub with
- Your email address
- Roughly when you paid, and whether you used Apple Pay or Google Pay

We'll link your check and reply by email — usually within 90 minutes during business hours (9am–5pm, Monday to Friday), or the next business day if you contact us after hours.

---

   3

## Start your application

The Action button opens a page called **What you'll need before you apply**, listing the ID documents you'll need. You don't need to choose your documents yet — scroll to the bottom and click **Start application**. We'll text a link to your mobile so you can take a selfie and photograph your ID. Then return to your application on the device you started on, check your details and submit.

[Step-by-step guide to starting your application →](https://workerchecks.com/docs/how-to-start-your-nationally-coordinated-criminal-history-check-landing-page/)

Once submitted, **80% of checks are returned within 1–3 minutes.** The remaining ~20% are referred to the ACIC for manual review and may take up to 4 weeks.

---

**In short:** Pay → create your CheckHub account with your checkout mobile number → log in → click the red Action button → start your application. Can't see your check? Email us — we'll link it for you.

**Still stuck?** [Visit our Help Hub](https://workerchecks.com/help-hub/), email [ask@workerchecks.com](mailto:ask@workerchecks.com), or call us on [1300 609 970](tel:1300609970).