Frequently Asked Questions

Frequently Asked Questions
Workerchecks.com provides a single window to view and share the clearance status of workers (or anybody requiring our check products).
For those Working with Children (age<18), you will need to supply your WWCC / Blue Card and workerchecks.com can supplement this with Continuing National Police Checks industry best practice – see FAQ 2 below) We screen WWCC weekly and these results are available in App, with updates and alerts included as a part of the service.
To close loopholes…
Jurisdictions which purport to monitor those who hold WWCC only monitor offences within their own jurisdiction, with interstate and Commonwealth offences only checked at the point of renewal, every 2-5 years.
This means that a person could hold a valid check, commit an offence against a child in another state, and continue to hold a valid check for up to 5 more years – a gaping hole in the process.*Supplementing WWCC with continuing National Police Checks will reduce the threat posed by this loophole*
As noted in the Royal Commission into , two of the major weaknesses in the WWCC system are:
*Supplementing WWCC with continuing National Police Checks will reduce the threat posed by this loophole*
The information provided on the police check report has been obtained according to the following process:
Yes. Here is a list of check types we cannot process.
Whilst this list is not exhaustive, you are best to consult the relevant industry body/organisation to determine which police checks they will accept:
No. AFP Clearances can only be obtained through the Australian Federal Police.
For more information regarding AFP Police Clearances visit https://afpnationalpolicechecks.converga.com.au/
No.
A screening unit has been set up in each state and territory to conduct Working with Children Checks and issue the resulting cards, registrations or permits.
The following state and territory screening units are the only organisations allowed, under legislation, to conduct Working with Children Checks:
ACT: Access Canberra
NSW: Office of the Children’s Guardian
NT: Northern Territory Government
QLD: Queensland Department of Justice & Attorney- General – Blue Card Services
SA: Department of Human Services South Australia
TAS: Department of Justice Tasmania
VIC: Department of Justice & Regulation Victoria
WA: Department of Communities Western Australia
No.
A screening unit has been set up in each state and territory to conduct NDIS Worker Screening checks and issue the resulting cards, registrations or permits.
The following state and territory screening units are the only organisations allowed, under legislation, to conduct NDIS screening checks:
(Click on the state or territory below)
NSW: Service NSW NDIS Worker Check
QLD: Queensland Disability Worker Screening
SA: Department of Human Services SA NDIS Worker Checks
TAS: TAS Work with vulnerable people and NDIS Worker screening
VIC: VIC NDIS Worker Screening
WA: Department of Communities WA NDIS Worker screening check
ACT: Access Canberra
NT: Northern Territory Government
Getting an Australian Police Check is easy with Worker Checks!
Simply apply online for your National Police Check by clicking here.
Step 1 – Register & Complete Online Form
Complete our mobile-friendly online form – which takes about 5 minutes, including the reason you need the check, your date of birth, previous names or addresses.
Verify your ID 100% Online – using our online ID verification platform you can verify ID from your computer or mobile phone within minutes.
Pay with credit card via our secure payment gateway.
We’ll process your check after you submit it
We’ll send you an email when your check is ready
Your results will be available in your secure personal portal
From your personal workerchecks.com portal:
See more about Worker Checks online police check process here
All police history information is kept for 12 months as per our ACIC accreditation requirements. All police history information is destroyed after 12 months.
You are able to obtain a copy of your police check within 12 months. After this, a new police check application will be required.
On average, 75% of all National Criminal History Check applications are processed within 1 hour of receiving your application .
In the remaining cases, checks are processed within 10 business days. This beyond the control of Worker Checks – further investigation is required by the state authorities. This in no way means that there is a problem with the check outcome – it is just a consequence of the additional due diligence required.
Please ensure you allow yourself adequate time to receive your police check just in case your application requires manual investigation.
You will be advised via email updates in relation to the status of your application.
All names under which you have been or are currently known will be included on your Police Check.
Your police check may have been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.
Usually, the check request is finalised in approximately 10-12 business days. However, there may be instances where it takes longer.
Once the results of the application have been finalised, we will then generate your National Criminal History Check Results and dispatch them to you via your selected dispatch method (either Instant eDelivery or post).
Do I need to contact you if I haven’t heard from you in 2 days?
No, there is no need to contact us. You will receive email updates in relation to the status of your lodgement.
You will also receive a second SMS/Email as soon as the results have been returned from ACIC. Then we will automatically dispatch them to you either via your selected dispatch method (either Instant eDelivery or post).
Can I call ACIC to discuss my police check progress?
No, ACIC cannot discuss the progress of your application. All questions should be directed to WorkerChecks.com
My National Criminal History Check application has flagged, can I speed up the process?
No – WorkerChecks.com monitors progress of all flagged checks regularly. We are reliant on the police services providing us with the information that populates your police check.
I have never been to court so why has my check been flagged?
Your check still may be flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.
There is no way to tell whether a check will be flagged as a potential match. On average 75% are generally processed within 1-2 business days. The remaining 25% of all checks will be flagged as a potential match.
A Police Check that is flagged for further review is a systems generated response that advises the relevant Police Partner agency of a potential match.
The Police Partner Agencies will then draw on relevant information to manually determine the following:
If there is not a match
Matching by the Police Partner Agency determines that the Applicant is not a match. The police check will be released with a result of No Disclosable Court Outcomes to WorkerChecks.com who will then dispatch your police check via your selected dispatch method.
If there is a confirmed match
Matching by the Police Partner Agency determines that there is a match. The police check application then moves into the vetting stage.
Request for Further Information (RFI)
In some instances, the Police Partner Agency may need additional information to assist in making a matching decision. To do this, the Police Partner Agency may raise a RFI through the.
The RFI will generally take the form of additional address details, photo ID or requesting an Applicant attend a police station to submit a fingerprint sample.
It is the responsibility of National Crime to ensure that RFIs are completed and to liaise with the Applicant to obtain the relevant information.
Vetting
Once a confirmed match has been determined, the Police Partner Agency undertakes vetting of the relevant Police History Information (PHI) held on its systems. Vetting involves applying relevant legislation and/or policy to the PHI, to determine what can be released. The Police Partner Agency also takes into account the category and purpose of the Police Check to determine the type and amount of information that is released. The Police Check then goes into the Final Vetting stage.
Final Vetting
The coordinating Police Partner Agency is responsible for reviewing the vetted results and applying its own legislation/policy to determine what PHI will be released to WorkerChecks.com.
Results released
A NPHC result through NSS will either be:
• No Disclosable Court Outcomes (NDCO)
– There is no PHI that can be released to the submitting organisation
• Disclosable Court Outcomes (DCO)
– PHI exists that can be released to the submitting organisation. The PHI may include:
charges;
court convictions, including any penalty or sentence;
findings of guilt with no conviction;
court appearances;
good behaviour bonds or other court orders, and/or
pending matters awaiting court hearing.
A National Criminal History Check involves identifying and releasing any relevant Criminal History Information (CHI) subject to relevant spent convictions/non-disclosure legislation and/or information release policies.
This is a process that involves all Australian police services.
In addition the National Criminal History Check report contains:
The information provided on the police check report has been obtained according to the following process: