Frequently Asked Questions

FAQ Police Check
What is a National Police Check?

A National Police Check (NPC), now known as a Nationally Coordinated Criminal History Check (NCCHC) is a document that lists an individual’s disclosable court outcomes and pending charges sourced from the databases of all Australian police jurisdictions. Certain convictions, such as spent or juvenile convictions, may not be disclosed on a NPC in accordance with the legislation of the various police jurisdictions.

National Police Checks may also be referred to as:
• Nationally Coordinated Criminal History Check (NCCHC)
• National Police History Check (NPHC)
• National Criminal History Check
• National Criminal Record
• National Criminal Record Check
• State Police Check (no longer available)

To order a National Police Check, please click here >

How do I get an Australian National Police check?

Getting an Australian Police Check is easy with Worker Checks!

Simply apply online for your National Police Check by clicking here.

Using Worker Checks, you can get your National Police Check in 3 Easy Steps:

Step 1 – Register & Complete Online Form

Complete our mobile-friendly online form – which takes about 5  minutes, including the reason you need the check, your date of birth, previous names or addresses.

Verify your ID 100% Online – using our online ID verification platform you can verify ID from your computer or mobile phone within minutes.

Step 2 – Pay Online

Pay with credit card via our secure payment gateway.

Step 3 – Receive Result

We’ll process your check after you submit it

We’ll send you an email when your check is ready

Your results will be available in your secure personal portal

From your personal workerchecks.com portal:

  • print your certificate
  • share your results electronically

See more about Worker Checks online police check process here

 

How long does a National Police Check take?

70% of all National Criminal History Check applications are processed within 1 hour of receiving your application .

In the remaining cases, checks are processed within 10 business days.  This beyond the control of Worker Checks – further investigation is required by the state authorities.  This in no way means that there is a problem with the check outcome – it is just a consequence of the additional due diligence required.

Please ensure you allow yourself adequate time to receive your police check just in case your application requires manual investigation.

You will be advised via email updates in relation to the status of your application.

Please click here to read our article on delayed police checks >

National Police Check vs Federal Police Check - What's the difference?

What is the difference between Australian National Police Check and an Australian Federal Police Check?

A National Police Check and an Australian Federal Police Check differ in their uses. In most instances, such as for employment purposes, you will only need to obtain a National Police Check.

In special circumstances, such as for Commonwealth Government Employment, immigration or visa-related purposes, an Australian Federal Police Check is required.

Please read this article for further information on the difference between National Police Check and AFP Police Check :

Click for more information >

Click here to Chat to us if you are not sure which check you require >



 

Are there any limitations on the accuracy and use of the Police Check?
  1. The accuracy and quality of this National Police History Check (NPHC) depends on accurate identification of the Applicant (including aliases) according to the information provided in the Application Form and the comprehensiveness of police records.
  2. Whilst every care has been taken to conduct a search of Police History Information held by Australian Police Agencies that relate to the Applicant, the police check report may not include all Police History Information. Reasons for this include correct name matching and the operation of laws that prevent disclosure of certain police history information.
  3. The NPHC is a point in time check and should not be relied upon for an unreasonable amount of time.
  4. To the extent permitted by law, all information provided in this report is made available for use on the following conditions:
  • WorkerChecks.com makes no representation or warranty of any kind without limitation in respect to accuracy;
  • The information in a police check report should form only one part of any process for determining a person’s suitability for any entitlement, profession, undertaking, appointment or employment.
  • To the extent permitted by law, WorkerChecks.com accepts no responsibility or liability for any error or omission in the information.

The information provided on the police check report has been obtained according to the following process:

  • WorkerChecks.com using the National Police Checking Service searches a central index for potential matches with the name(s) of the Applicant;
  • The National Police Checking Service compares name matches with Police History Information held in Australian police records;
  • The National Police Checking Service identifies any Police History Information held in their police records and releases the information subject to relevant spent convictions, non-disclosure legislation, reasons for check/check purposes or information release policies;
  • The National Police Checking Service provides a result of the NPHC to WorkerChecks.com indicating that a record of Police History Information relating to the Applicant is held or not; and
  • The National Police Checking Service provides that Police History Information to WorkerChecks.com
How long does it take to process a police check?

On average, 75% of all National Criminal History Check applications are processed within 1 hour of receiving your application .

In the remaining cases, checks are processed within 10 business days.  This beyond the control of Worker Checks – further investigation is required by the state authorities.  This in no way means that there is a problem with the check outcome – it is just a consequence of the additional due diligence required.

Please ensure you allow yourself adequate time to receive your police check just in case your application requires manual investigation.

You will be advised via email updates in relation to the status of your application.

How long is a police check valid for ?

National police checks in Australia do not have a specific validity window. Instead, they are only 100 per cent correct and up-to-date on the day of issuing. That being said, some organisations set their own requirements – for example, an employer may request a police check issued in the last 14 days.

It is the responsibility of employers and organisations to keep on top of their employees’ suitability at their own discretion.

Can I get an Australian Federal Police (AFP) Clearance through WorkerChecks.com?

Yes. Please click on AFP check under the Products Menu

 

Will all my known names being disclosed on my police check?

All names under which you have been or are currently known will be included on your Police Check.

How long do you keep police checks for?

All police history information is kept for 12 months as per our ACIC accreditation requirements. All police history information is destroyed after 12 months.

If you need to retain a copy of your police check within 12 months – please print this out from your personal Workerchecks portal.

Can your provide a NDIS Worker Screening check?

No.

A screening unit has been set up in each state and territory to conduct NDIS Worker Screening checks  and issue the resulting cards, registrations or permits.

The following state and territory screening units are the only organisations allowed, under legislation, to conduct NDIS screening checks:

(Click on the state or territory below)

NSW: Service NSW NDIS Worker Check

QLD: Queensland Disability Worker Screening

SA: Department of Human Services SA NDIS Worker Checks

TAS: TAS Work with vulnerable people and NDIS Worker screening

VIC: VIC NDIS Worker Screening

WA: Department of Communities WA NDIS Worker screening check

ACT: Access Canberra

NT: Northern Territory Government

Are there any limitations on the accuracy and use of the Police Check?
  1. The accuracy and quality of this National Police History Check (NPHC) depends on accurate identification of the Applicant (including aliases) according to the information provided in the Application Form and the comprehensiveness of police records.
  2. Whilst every care has been taken to conduct a search of Police History Information held by Australian Police Agencies that relate to the Applicant, the police check report may not include all Police History Information. Reasons for this include correct name matching and the operation of laws that prevent disclosure of certain police history information.
  3. The NPHC is a point in time check and should not be relied upon for an unreasonable amount of time.
  4. To the extent permitted by law, all information provided in this report is made available for use on the following conditions
  • WorkerChecks.com makes no representation or warranty of any kind without limitation in respect to accuracy;
  • The information in a police check report should form only one part of any process for determining a person’s suitability for any entitlement, profession, undertaking, appointment or employment.
  • To the extent permitted by law, WorkerChecks.com accepts no responsibility or liability for any error or omission in the information.

The information provided on the police check report has been obtained according to the following process:

  • WorkerChecks.com using the National Police Checking Service searches a central index for potential matches with the name(s) of the Applicant;
  • The National Police Checking Service compares name matches with Police History Information held in Australian police records;
  • The National Police Checking Service identifies any Police History Information held in their police records and releases the information subject to relevant spent convictions, non-disclosure legislation, reasons for check/check purposes or information release policies;
  • The National Police Checking Service provides a result of the NPHC to WorkerChecks.com indicating that a record of Police History Information relating to the Applicant is held or not; and
  • The National Police Checking Service provides that Police History Information to WorkerChecks.com
What information do I need to provide for a National Police Check ?

In order to obtain a National Police Check in Australia, you must provide:

  • All names past & present –  including maiden names, aliases or previous names,
  • Birth date and birthplace details,
  • gender information,
  • 5 years of address history.

To complete your 100% online police check with Worker Checks do a Police Check with Checked, you will need an email address and a mobile phone to register a Worker Checks account. You will also require a credit card to pay for your check online.

We understand that the amount of information required to complete a Police Check can be complicated and confusing, so we are always happy to assist you in providing this information. If you are ever unsure, simply contact our Australian  Support Team at any time for further clarification – there is a chat bubble at the bottom right of this screen and every screen in the Worker Checks system.

What identification documents do I need for a Police Check ?
Police Check Identity documents

If you have questions about identification documents for your police check, please click the chat bubble to talk to our Australian based support team.

Can I send in my certified true copies completed informed consent form via fax or email?

No.

Workerchecks.com verification of identity  is completed 100% online.

We do not accept any hard copy identification documents.

Can I post my application in?

No.

Workerchecks provide 100% online police checks.

Why do you require so much ID ?

 The previous ‘100 Points of ID’ system that has been used for many years, was replaced by the Australian Criminal Intelligence Commission (ACIC)  – the government agency that regulates ALL National Police Checks in Australia) on the 1st July 2018.

This change means that for ALL Police Check providers in Australia, additional Identity requirements were mandatory.

ACIC has transitioned to a strengthened proof of identity requirement, we may have asked you to provide extra ID.

To successfully complete your Proof of Identity you will need to provide a total of four (4) different forms of ID that includes:

  • One (1) Commencement of ID Document;
  • One (1) Primary Use in Community Document; and
  • Two (2) Secondary Use in Community Documents.

Please ensure that by providing the 4 types of ID we can verify:

  • Your full name;
  • Your Date of Birth; and
  • A photo that needs to be contained on at least one of the ID you have provided.
Police Check Identity documents
What happens if my National Criminal History Check hasn’t been returned within 2 days?

Your police check may have been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.

Usually, the check request is finalised in approximately 10-12 business days. However, there may be instances where it takes longer.

Once the results of the application have been finalised, you will receive an email as soon as the results have been returned from ACIC. The results will then be instantly available in your Worker Checks personal portal.

What happens when an applicant’s Police Check is flagged for further review?

A Police Check that is flagged for further review is a systems generated response that advises the relevant Police Partner agency of a potential match.

The Police Partner Agencies will then draw on relevant information to manually determine the following: 

  • Not a match or;
  • a confirmed match and release the police history information to WorkerChecks.com accordingly.

If there is not a match

Matching by the Police Partner Agency determines that the Applicant is not a match. The police check will be released with a result of No Disclosable Court Outcomes to WorkerChecks.com who will then dispatch your police check via your selected dispatch method.

If there is a confirmed match

Matching by the Police Partner Agency determines that there is a match. The police check application then moves into the vetting stage.

Request for Further Information (RFI)

In some instances, the Police Partner Agency may need additional information to assist in making a matching decision. To do this, the Police Partner Agency may raise a RFI through the.

The RFI will generally take the form of additional address details, photo ID or requesting an Applicant attend a police station to submit a fingerprint sample.

It is the responsibility of National Crime to ensure that RFIs are completed and to liaise with the Applicant to obtain the relevant information.

Vetting

Once a confirmed match has been determined, the Police Partner Agency undertakes vetting of the relevant Police History Information (PHI) held on its systems. Vetting involves applying relevant legislation and/or policy to the PHI, to determine what can be released. The Police Partner Agency also takes into account the category and purpose of the Police Check to determine the type and amount of information that is released. The Police Check then goes into the Final Vetting stage.

Final Vetting

The coordinating Police Partner Agency is responsible for reviewing the vetted results and applying its own legislation/policy to determine what PHI will be released to WorkerChecks.com.

Results released

A NPHC result through NSS will either be:

• No Disclosable Court Outcomes (NDCO)

– There is no PHI that can be released to the submitting organisation

• Disclosable Court Outcomes (DCO)

– PHI exists that can be released to the submitting organisation. The PHI may include:

charges;

court convictions, including any penalty or sentence;

findings of guilt with no conviction;

court appearances;

good behaviour bonds or other court orders, and/or

pending matters awaiting court hearing.

Do I need to contact you if I haven’t heard from you in 2 days?

No, there is no need to contact us. You will receive email updates in relation to the status of your lodgement.

You will receive an email as soon as the results have been returned from ACIC. The results will then be instantly available in your Worker Checks personal portal.

Can I call ACIC to discuss my police check progress?

No, ACIC cannot discuss the progress of your application. All questions should be directed to Workerchecks.com

My National Criminal History Check application has flagged, can I speed up the process?

No – WorkerChecks.com monitors progress of all flagged checks regularly. We are reliant on the police services providing us with the information that populates your police check.

Please read more on police check delay by clicking here >

I have never been to court so why has my check been flagged?

Your police check may be flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.

There is no way to tell whether a check will be flagged as a potential match. On average 70% are generally processed within 1-2 business days. The remaining 30% of all checks will be flagged as a potential match.

Read more here on delayed police checks >

What is an International Police Check?

Also known as an International Criminal History Check (ICHC), it details recorded criminal history in over 190 countries and overseas territories. This includes identifying felony and/or misdemeanor level conviction records and arrests pending charges.

How long does an International Police Check take?

Your international police check is usually ready within 10 to 15 working days.

In some cases, it will take longer, depending on the processing times of government agencies coordinating checks in each country.

Why would I need an International Police Check?

If you’re new to Australia, or have spent more than six months abroad, a potential employer may request an International Police check as part of their pre-employment screening.

Also known as overseas police clearance or criminal history check, completing your check with Worker Checks makes the  task of getting your criminal history checked from an overseas country easy !

Our checking process meets the highest international standards often required of international students, teachers and health practitioners, and is performed 100% online using digital document upload and secure online document delivery via your Worker Checks personal portal.

Note: Our checks are suitable for background screening, for example employment, recruitment and rental checks. Some organisations have specific requirements for overseas police check certificates, so we recommend checking these requirements before you proceed.

Please check with the relevant authorities if you require an international police clearance for VISA and immigration purposes. We do not guarantee that our checks are suitable for VISA and immigration purposes.

Why get an International Police Check?

If you’re an international student, a teacher, practice medicine or nursing, work in childcare or have spent more than six-months living or working abroad, you may need overseas criminal history screening.

You may be new to Australia and want to verify your background to include in your CV or job application.

Many businesses include an international police check as part of their pre-screening process if candidates have spent more than six months overseas. International Criminal History Checks (ICHC) are usually required for international students, teachers and health practitioners, including:

  • AHPRA registration
  • Nursing Council of NZ registration
  • Monash University International
  • Teacher Registration Board of Western Australia.

Please click here to commence your International Police Check >

How do I get an International Police Check ?

Select International Police Check from Workerchecks product page and follow the instructions to create a Workerchecks account and then complete the application.

Simply complete the data entry and consent. Upload your IDs and take a selfie for proving your identity., pay via credit card and submit your order for processing.

Click here to commence you International Police Check >

What is a VEVO check ?

If you engage a workforce, you have a legal requirement to verify rights to work in the country and keep records to prove compliance. Workerchecks makes this task easy with one dashboard to instantly check, monitor and stay on top of re-checks to ensure your obligations are met.

Click here for a VEVO check >

How much is a VEVO check ?

A Worker Check’s VEVO check is $8.80

Can be completed 100% online and results are availlble in your personal portal

Click here for your VEVO check >

What fines could I face by working illegally?

If you decide to, or accidentally work illegally in Australia, you could face fines of up to $63,000 and/or five years’ imprisonment.

Companies face an additional $315,000. The Australian Department of Home Affairs enforces these regulations heavily.

How do I check that I'm legally able to work in Australia ?

To ensure you, or your workers comply with all Australian laws and Australian employer standards, it is recommended that you obtain two checks:

1. An Australian police check                          

2. A VEVO check    

and if required:

3. An International Police Check               

You can start both checks right now by clicking through to our products page. If you run a business and need multiple checks and streamlined services offered free of charge, register for our free business portal here.

Who can legally work in Australia ?

In Australia, you can legally work if you are:

  • An Australian or New Zealand citizen.
  • An Australian permanent resident.
  • Have the right Visa. Please note, Australian visas can have restrictions including only being able to work for a certain employer or a specific number of hours.

Note: Foreign nationals who don’t have a valid visa are not allowed to work in Australia. This can include a person whose visa has expired or been cancelled.

How do I get a AFP Police Check ?

Getting an Australian Federal Police Check is easy with Worker Checks!

Simply apply online for your National Police Check by clicking here.

Using Worker Checks, you can get your Australian Federal Police Check in 3 Easy Steps:

Step 1 – Register & Complete Online Form

Complete our mobile-friendly online form – which takes about 5  minutes, including the reason you need the check, your date of birth, previous names or addresses.

Verify your ID 100% Online – using our online ID verification platform you can verify ID from your computer or mobile phone within minutes.

Step 2 – Pay Online

Pay with credit card via our secure payment gateway.

Step 3 – Receive Result

We’ll process your check after you submit it

We’ll send you an email when your check is ready

Your results will be available in your secure personal portal

From your personal workerchecks.com portal:

  • print your certificate
  • share your results electronically

In addition for Australian Federal Police Checks (AFP Checks) we will mail you a hard copy certificate to your mailking address.

See more about Worker Checks online police check process here

 

What is an AFP Police Check ?

The Australian Federal Police (AFP) can only provide AFP Police Checks for:

  • Immigration, Visa, Overseas Employment, Citizenship
  • People living or working in the Australian Capital Territory (ACT), Jervis Bay Territory and external Commonwealth territories
  • People seeking employment with the Commonwealth Government or requiring a check under Commonwealth legislation
  • Applicants who live outside of Australia
  • Overseas adoption

Worker Checks can provide you with an official AFP Police Check.

Click here for AFP Check – 100% Online process.

What is an Australian Federal Police Check for?

What is the Australian Federal Police Check for?

The Australian Federal Police (AFP) can only provide AFP Police Checks for:

  • Immigration, Visa, Overseas Employment, Citizenship
  • People living or working in the Australian Capital Territory (ACT), Jervis Bay Territory and external Commonwealth territories
  • People seeking employment with the Commonwealth Government or requiring a check under Commonwealth legislation
  • Applicants who live outside of Australia
  • Overseas adoption

Worker Checks can provide you with an official AFP Police Check.

Click here for AFP Check – 100% Online process.

Australian National Police Check and vs. Australian Federal Police Check - what's the difference?

A National Police Check and an Australian Federal Police Check differ in their uses. In most instances, such as for employment purposes, you will only need to obtain a National Police Check.

In special circumstances, such as for Commonwealth Government Employment, immigration or visa-related purposes, an Australian Federal Police Check is required.

Read more here -->

Chat to us if you are not sure which check you require -->

How long does an online Federal Police Check take ?

Processing time for a AFP National Police Check issued by the Australian Federal Police is approximately 15 business days.

Please be aware that the Australian Federal Police may need to seek information from other police jurisdictions, resulting in a longer processing time.

Please allow sufficient time for your Federal Police Check to be processed.

Worker Checks will provide you a digital copy of your certificate once we receive your results from the AFP.  This will be available in your Worker Checks portal – for forwardoing electoonically or for printing. We will also post a copy of you AFP check to your mailing address

At workerchecks.com we return your Australian federal police clearance to you when we receive it, so there are no unnecessary delays. You will receive an immediate email alert from workerchecks.com

With our fast police check service for Australia and all states, this will be the simplest part of your employment process.

Can I do an Australian Federal Police Check online ?

Completing an online Australian Federal Police Check is a quick and simple process, which only requires the upload of correct proof of identity documents and the fee payment to get underway.

Although Australian police checks can still be sourced from your local police station or post office, completing an online police check with workerchecks.com is the best way to achieve a fast police check. We use the same national databases as the state based Police – being online just makes everything much quicker and easier for you.

How much does a Worker Checks National Federal Police Check cost?

The cost of an Australian Federal Police Check (AFP Check) is $80 for online submission with workerchecks.com.

We also offer a range of additional checks for employment and business purposes. Feel free to review our frequently asked questions for more information on our Australian police check and other services.

Can I apply for and access my Federal Police Check certificate from overseas?

Yes  – from your personal Worker Checks portal!

If you apply for a Worker Checks Federal Police Check while overseas you’ll need to be able to receive SMS messages on your mobile phone to verify your personal account on initial application.

You can print out your police check from your worker checks personal portal.  Our printed certificates contain an easy to use validation feature – which allows any printed certificate to be checked against the issued certificate record (securely stored on the workers checks secure blockchain). See more about validating a printed certificate here -->

Before you apply for an Worker Checks Federal  Police Check while overseas, ask the organisation requesting the check if this meets their requirements. .

How long will Worker Checks store my police check details ?

Your police check result will be kept on our Secure blockchain and available in your personal portal for 12 months from issuing.

During this period you can share your certificate (see how to share your police check here-->)  or print a copy at any time.

After that, your police check certificate will be removed and will no longer be available for printing or sharing.

I lost my AFP Police Check Certificate. Can I reprint it?

Of course!  Simply re-print the certificate from your personal Worker Checks online portal.

Our police check certificates contain a validation feature.

*No need to validate if you are viewing the certificate whilst logged in – you can be assured  the certificate or credentials are authentic, being displayed straight from our impenetrable blockchain

Please note: Your worker Checks police check will be removed from our secure blockchain storage after 12 months. After this time, we will not be able to retrieve your police check result and will need to renew your online police check.

What payment methods do you accept for online police checks ?

Worker Checks process payments online through Stripe.

Visa, MasterCard, American Express and JCB credit and debit cards. We don’t currently support Diners Club cards.

Note: If you’ve been sent a Worker Checks National Police Check invitation by an organisation they may be paying on your behalf.

Are my credit card details safe when I do an online police certificate with Worker Checks ?

Absolutely.

Worker checks uses a 3rd party payment gateway provider (Stripe).

Worker Checks does not store any of your card details.

I entered the wrong details in my online police check application. Can you amend my application ?

It’s your responsibility to ensure that the information provided to us on your Worker Checks National Police Check application is correct. So, before you submit your application online, make sure your information is correct and up to date.

Before submitting your application, check:

  • all your names (given name, surname / family name, middle name) and specify if you’re known by any other names
  • your date of birth
  • spelling
  • all your ID document details are correct, including document numbers
  • your contact details
  • all your information is as it appears on your ID documents.

Correcting your certificate

Once the police check has been initiated we’re not able to edit your application or provide a refund.

If you receive your police check certificate and you notice that any of the details are incorrect, you’ll need to apply again to have a correct certificate issued.

If you paid for your police check yourself:

  • Apply and pay for a new check. You can do this online using your existing login information for your Worker Checks personal portal.

If an organisation paid for your police check:

  • Contact the organisation and inform them you require a new invitation to conduct a police chck
  • The organisation requesting the check to will send you a new link.

Worker Checks will not provide refunds for any police check applications where incorrect information is provided by the customer.

What ID is required for Federal Police check ? Can I verify my ID online ?

Before you apply for a police check, you’ll need to have 100 points of identification from the list below. Your name and date of birth across your identity documents need to match what you’ve put on your application.

You must provide 100 points  from the table below list contained in this link -->

(Click to view Full Size)

All of your ID documents must be current. 

I'm only known by a single name. Can Worker Checks still help me with my AFP Police Check ?

If you’re known by a single name (also called a mononym), you can apply for your federal police check online with Worker Checks. You’ll be prompted to follow the steps when you get to the relevant part in the online police check application.