{"id":11698,"date":"2025-10-19T23:27:35","date_gmt":"2025-10-19T12:27:35","guid":{"rendered":"https:\/\/workerchecks.com\/docs\/i-paid-using-a-different-email-account\/"},"modified":"2026-10-23T10:31:47","modified_gmt":"2026-10-22T23:31:47","password":"","slug":"jai-paye-en-utilisant-un-autre-compte-e-mail","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/fr\/docs\/i-paid-using-a-different-email-account\/","title":{"rendered":"J'ai pay\u00e9 en utilisant un autre compte e-mail ou un autre num\u00e9ro de t\u00e9l\u00e9phone ?"},"content":{"rendered":"<style>.kb-row-layout-id11698_77d744-cc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id11698_77d744-cc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id11698_77d744-cc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id11698_77d744-cc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id11698_77d744-cc > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id11698_77d744-cc > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id11698_77d744-cc alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column11698_296cfc-ae > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column11698_296cfc-ae > .kt-inside-inner-col{flex-direction:column;}.kadence-column11698_296cfc-ae > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column11698_296cfc-ae > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column11698_296cfc-ae{position:relative;}@media all and (max-width: 1024px){.kadence-column11698_296cfc-ae > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column11698_296cfc-ae > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column11698_296cfc-ae\"><div class=\"kt-inside-inner-col\">\n<!-- BODY START -->\n\n<p><em>&lt; 1 min read<\/em><\/p>\n\n<p>If you paid using a <strong>adresse \u00e9lectronique diff\u00e9rente<\/strong> ou <strong>different mobile\nnumber<\/strong> de celui que vous aviez l'habitude d'utiliser <strong>create your CheckHub account<\/strong>, don&#8217;t\nworry \u2014 this is common and easily fixed by our team.<\/p>\n\n<div class=\"wc-callout\">\n  <p><strong>Please don&#8217;t pay again.<\/strong> Your payment has gone through \u2014 it just hasn&#8217;t\n  linked to your account yet.<\/p>\n<\/div>\n\n<h2>Why it happens<\/h2>\n\n<p>Our system links your purchase to the <strong>email address and mobile number used at\ncheckout<\/strong>. If you create or log in to your CheckHub with a different mobile number,\nthe system can&#8217;t match your payment, so your check and the red <strong>Action<\/strong> button\nwon&#8217;t appear in your portal.<\/p>\n\n<div class=\"wc-alert\">\n  <h3>Sometimes it&#8217;s not your fault<\/h3>\n  <p>Des m\u00e9thodes de paiement en un clic comme <strong>Apple Pay<\/strong> et <strong>Google Pay<\/strong>\n  use the email and mobile number saved in your digital wallet \u2014 which may be an\n  <strong>old or alternate<\/strong> number or email. That&#8217;s the most common cause.<\/p>\n<\/div>\n\n<h2>Comment le r\u00e9parer<\/h2>\n\n<p><strong>Haven&#8217;t created your CheckHub account yet?<\/strong> Register with the mobile number\nthat went through at checkout \u2014 including an old number saved in Apple Pay or Google Pay \u2014 and\nyour check will appear automatically.<\/p>\n\n<p><strong>Already registered and can&#8217;t see your check?<\/strong> Courriel\n<a href=\"mailto:ask@workerchecks.com\">ask@workerchecks.com<\/a> with:<\/p>\n\n<ul>\n  <li>Your full name<\/li>\n  <li>The mobile number and email address linked to your CheckHub account<\/li>\n  <li>The mobile number and email used for payment, if you know them<\/li>\n  <li>Roughly when you paid, and how (e.g. Apple Pay, Google Pay, card)<\/li>\n<\/ul>\n\n<p>You can also call us on <a href=\"tel:1300609970\">1300&nbsp;609&nbsp;970<\/a> or use the chat on\nour website \u2014 our assistant will take your details and pass them straight to the team.<\/p>\n\n<p>We&#8217;ll reply by email, <strong>usually within 90 minutes during business hours<\/strong>\n(9am\u20135pm, Monday to Friday), or the next business day if you contact us after hours.<\/p>\n\n<h2>What we&#8217;ll do<\/h2>\n\n<ul>\n  <li>Link your payment and check to your correct CheckHub account<\/li>\n  <li>Send a confirmation email to your registered account<\/li>\n  <li>Make sure your check appears in your CheckHub, ready to start<\/li>\n<\/ul>\n\n<p>Once it&#8217;s linked, log in, click the red <strong>Action<\/strong> button and continue your\napplication as normal.\n<a href=\"https:\/\/workerchecks.com\/fr\/documents\/ive-paid-what-happens-next\/\">See what happens next \u2192<\/a><\/p>\n\n<h2>Security note<\/h2>\n\n<p>Ce processus est <strong>manuel par conception<\/strong> for your protection. We&#8217;ll confirm the\ndetails belong to you before linking or transferring anything.<\/p>\n\n<style>\n  .wc-callout {\n    background: #e6f0f9; border-left: 4px solid #005bab;\n    padding: 0.9rem 1.1rem; border-radius: 4px; margin: 1.25rem 0;\n  }\n  .wc-callout p { margin: 0; }\n  .wc-alert {\n    background: #fff8e6; border-left: 4px solid #e8a317;\n    padding: 1rem 1.2rem; border-radius: 4px; margin: 1.25rem 0;\n  }\n  .wc-alert h3 { margin-top: 0; }\n  .wc-alert p { margin-bottom: 0; }\n<\/style>\n\n<!-- BODY END -->\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group wc-related-checks-grid\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:16px;background-color:#f4f9ff;margin-top:24px;margin-bottom:24px;padding:20px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n  \n\n<h3 class=\"wp-block-heading has-wc-brand-color has-text-color\" style=\"margin-bottom:16px;\">Contr\u00f4les et services de conformit\u00e9 connexes<\/h3>\n\n  \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d76063e6 wp-block-columns-is-layout-flex\">\n    \n    \n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n      \n      <!-- CARD 1 -->\n      \n\n<div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/types-de-controles-de-police\/controle-de-la-police-nationale\/\" style=\"color:#005bab;font-weight:600;\">Contr\u00f4le de la police nationale<\/a><br><span style=\"font-size:13px;\">Une autorisation en ligne rapide et accr\u00e9dit\u00e9e par ACIC.<\/span><\/p>\n\n      <\/div><\/div>\n\n      <!-- CARD 2 -->\n      \n\n<div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/solution-commerciale-pour-les-controles-de-police\/\" style=\"color:#005bab;font-weight:600;\">BusinessHub - Bulk Worker Checks<\/a><br><span style=\"font-size:13px;\">Facturation group\u00e9e, suivi en direct et portails s\u00e9curis\u00e9s.<\/span><\/p>\n\n      <\/div><\/div>\n\n      <!-- CARD 3 -->\n      \n\n<div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/vevo-right-to-work-check-verification-en-ligne-du-droit-au-travail\/\" style=\"color:#005bab;font-weight:600;\">VEVO Contr\u00f4le du droit au travail<\/a><br><span style=\"font-size:13px;\">V\u00e9rification instantan\u00e9e des droits de travail pour les visas.<\/span><\/p>\n\n      <\/div><\/div>\n\n    <\/div>\n\n    \n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n      <!-- CARD 4 -->\n      \n\n<div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/product\/verification-de-la-faillite-et-de-linsolvabilite\/\" style=\"color:#005bab;font-weight:600;\">Contr\u00f4le de la faillite et de l'insolvabilit\u00e9<\/a><br><span style=\"font-size:13px;\">V\u00e9rifications en temps r\u00e9el des ant\u00e9c\u00e9dents financiers de l'AFSA.<\/span><\/p>\n\n      <\/div><\/div>\n\n      <!-- CARD 5 -->\n      \n\n<div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/types-de-controles-de-police\/controle-international-de-police\/\" style=\"color:#005bab;font-weight:600;\">Contr\u00f4le international de police<\/a><br><span style=\"font-size:13px;\">V\u00e9rification des ant\u00e9c\u00e9dents criminels \u00e0 l'\u00e9tranger.<\/span><\/p>\n\n      <\/div><\/div>\n\n      <!-- CARD 6 -->\n      \n\n<div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/product\/qualification-verification\/\" style=\"color:#005bab;font-weight:600;\">V\u00e9rification des qualifications<\/a><br><span style=\"font-size:13px;\">V\u00e9rifier les dipl\u00f4mes, les certificats et les formations.<\/span><\/p>\n\n      <\/div><\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>&lt; 1 min read If you paid using a different email address or different mobile number from the one you used to create your CheckHub account, don&#8217;t worry \u2014 this is common and easily fixed by our team. Please don&#8217;t pay again. Your payment has gone through \u2014 it just hasn&#8217;t linked to your account&#8230;<\/p>","protected":false},"author":196713191,"featured_media":13527,"comment_status":"open","ping_status":"open","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[1353606],"doc_tag":[],"class_list":["post-11698","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-your-worker-checks-account"],"year_month":"2026-10","word_count":410,"total_views":"33","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"contr\u00f4les de travail","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/fr\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/fr\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/comments?post=11698"}],"version-history":[{"count":2,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11698\/revisions"}],"predecessor-version":[{"id":21207,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11698\/revisions\/21207"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/media\/13527"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/media?parent=11698"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/doc_category?post=11698"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=11698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}