{"id":11698,"date":"2025-10-19T23:27:35","date_gmt":"2025-10-19T12:27:35","guid":{"rendered":"https:\/\/workerchecks.com\/docs\/i-paid-using-a-different-email-account\/"},"modified":"2026-01-21T16:15:25","modified_gmt":"2026-01-21T05:15:25","password":"","slug":"jai-paye-en-utilisant-un-autre-compte-e-mail","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/fr\/docs\/i-paid-using-a-different-email-account\/","title":{"rendered":"J'ai pay\u00e9 en utilisant un autre compte e-mail ou un autre num\u00e9ro de t\u00e9l\u00e9phone ?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Si vous avez effectu\u00e9 un paiement \u00e0 l'aide d'un <strong>adresse \u00e9lectronique diff\u00e9rente<\/strong> ou <strong>t\u00e9l\u00e9phone diff\u00e9rent<\/strong> <strong>nombre<\/strong> de celui que vous aviez l'habitude d'utiliser <strong>Cr\u00e9ez votre compte Worker Checks<\/strong>, Ne vous inqui\u00e9tez pas, il s'agit d'un probl\u00e8me courant et facilement r\u00e9solu par notre \u00e9quipe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 <strong>Pourquoi cela se produit-il ?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Notre syst\u00e8me associe automatiquement votre achat et votre \u201cjeton de contr\u00f4le\u201d \u00e0 l'adresse suivante <strong>l'adresse \u00e9lectronique et le num\u00e9ro de t\u00e9l\u00e9phone utilis\u00e9s lors du paiement<\/strong>.<br>Si vous vous connectez ou cr\u00e9ez votre compte avec un autre num\u00e9ro de t\u00e9l\u00e9phone, le syst\u00e8me ne reconna\u00eetra pas votre paiement et n'affichera pas votre action de commencer la v\u00e9rification dans votre portail.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Parfois, ce n'est pas de votre faute.<\/strong><br>Des m\u00e9thodes de paiement en un clic comme <strong>Apple Pay<\/strong> ou <strong>Google Pay<\/strong> peut utiliser un <strong>ancien ou autre num\u00e9ro de t\u00e9l\u00e9phone ou d'e-mail<\/strong> li\u00e9 \u00e0 votre portefeuille num\u00e9rique - diff\u00e9rent de celui de votre compte Worker Checks.<br>Cela peut entra\u00eener l'affectation de votre paiement \u00e0 un autre profil.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udded <strong>Comment r\u00e9soudre le probl\u00e8me<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>D\u00e9marrer un chat en direct<\/strong> en utilisant la fonction de chat.<\/li>\n\n\n\n<li>Type <strong>\u201cParler \u00e0 un humain\u201d<\/strong> pour joindre notre \u00e9quipe d'assistance.<\/li>\n\n\n\n<li>Fournissez les d\u00e9tails suivants :\n<ul class=\"wp-block-list\">\n<li>Les <strong>adresse \u00e9lectronique et num\u00e9ro de t\u00e9l\u00e9phone utilis\u00e9s pour le paiement<\/strong><\/li>\n\n\n\n<li>Les <strong>adresse \u00e9lectronique <strong>&amp; num\u00e9ro de t\u00e9l\u00e9phone<\/strong> li\u00e9 \u00e0 votre compte Worker Checks<\/strong><\/li>\n\n\n\n<li>(le cas \u00e9ch\u00e9ant) Le <strong>le mode de paiement utilis\u00e9<\/strong> - Apple Pay, Google Pay, PayPal, etc.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Notre \u00e9quipe v\u00e9rifiera vos donn\u00e9es et <strong>relier <\/strong>sur le bon compte.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement nous envoyer un courriel \u00e0 l'adresse suivante <strong><a>ask@workerchecks.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd12 <strong>Note de s\u00e9curit\u00e9<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ce processus est <strong>manuel par conception<\/strong> pour votre protection.<br>Nous confirmerons que les deux adresses \u00e9lectroniques vous appartiennent avant de transf\u00e9rer ou de relier des donn\u00e9es.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\uddfe <strong>Ce que nous ferons<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9associer votre <strong>jeton de contr\u00f4le<\/strong> et le paiement avec votre compte Worker Checks correct<\/li>\n\n\n\n<li>Envoyer un <strong>nouvelle confirmation<\/strong> ou <strong>courriel d'invitation<\/strong> \u00e0 votre compte enregistr\u00e9<\/li>\n\n\n\n<li>Veillez \u00e0 ce que votre contr\u00f4le et vos r\u00e9sultats apparaissent dans votre dossier s\u00e9curis\u00e9. <strong>Portail Worker Checks<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois cette op\u00e9ration termin\u00e9e, vous pouvez poursuivre la proc\u00e9dure de v\u00e9rification comme d'habitude.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vous avez encore besoin d'aide ?<\/h2>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns11698_c6eb30-f7{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns11698_c6eb30-f7 .kt-button{font-weight:normal;font-style:normal;}.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns11698_c6eb30-f7\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn11698_0301b0-0d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn11698_0301b0-0d.kb-button{box-shadow:20px 20px 30px 0px var(--global-palette7, #EDF2F7);}.kb-btn11698_0301b0-0d.kb-button .kb-svg-icon-wrap{color:var(--global-palette9, #ffffff);}<\/style><span class=\"kb-button kt-button button kb-btn11698_0301b0-0d kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-fill kt-btn-has-text-true kt-btn-has-svg-true wp-block-kadence-singlebtn\"><span class=\"kt-btn-inner-text\">Chat<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-ic_chat kt-btn-icon-side-right\"><svg viewbox=\"0 0 8 8\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  role=\"img\"><title>Worker Checks Chat<\/title><path d=\"M0 0v5l1-1h1v-3h3v-1h-5zm3 2v4h4l1 1v-5h-5z\"\/><\/svg><\/span><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Nous serons heureux de vous aider \u00e0 comprendre vos r\u00e9sultats et les prochaines \u00e9tapes.<\/p>\n\n\n\n\n<div class=\"wp-block-group wc-related-checks-grid\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:16px;background-color:#f4f9ff;margin-top:24px;margin-bottom:24px;padding:20px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n  \n  <h3 class=\"wp-block-heading has-wc-brand-color has-text-color\" style=\"margin-bottom:16px;\">Contr\u00f4les et services de conformit\u00e9 connexes<\/h3>\n  \n\n  \n  <div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d76063e6 wp-block-columns-is-layout-flex\">\n    \n    \n    <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n      \n      <!-- CARD 1 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/types-de-controles-de-police\/controle-de-la-police-nationale\/\" style=\"color:#005bab;font-weight:600;\">Contr\u00f4le de la police nationale<\/a><br><span style=\"font-size:13px;\">Une autorisation en ligne rapide et accr\u00e9dit\u00e9e par ACIC.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 2 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/solution-commerciale-pour-les-controles-de-police\/\" style=\"color:#005bab;font-weight:600;\">BusinessHub - Bulk Worker Checks<\/a><br><span style=\"font-size:13px;\">Facturation group\u00e9e, suivi en direct et portails s\u00e9curis\u00e9s.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 3 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/vevo-right-to-work-check-verification-en-ligne-du-droit-au-travail\/\" style=\"color:#005bab;font-weight:600;\">VEVO Contr\u00f4le du droit au travail<\/a><br><span style=\"font-size:13px;\">V\u00e9rification instantan\u00e9e des droits de travail pour les visas.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n    <\/div>\n    \n\n\n    \n    <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n      <!-- CARD 4 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/product\/verification-de-la-faillite-et-de-linsolvabilite\/\" style=\"color:#005bab;font-weight:600;\">Contr\u00f4le de la faillite et de l'insolvabilit\u00e9<\/a><br><span style=\"font-size:13px;\">V\u00e9rifications en temps r\u00e9el des ant\u00e9c\u00e9dents financiers de l'AFSA.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 5 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/types-de-controles-de-police\/controle-international-de-police\/\" style=\"color:#005bab;font-weight:600;\">Contr\u00f4le international de police<\/a><br><span style=\"font-size:13px;\">V\u00e9rification des ant\u00e9c\u00e9dents criminels \u00e0 l'\u00e9tranger.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 6 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/fr\/product\/qualification-verification\/\" style=\"color:#005bab;font-weight:600;\">V\u00e9rification des qualifications<\/a><br><span style=\"font-size:13px;\">V\u00e9rifier les dipl\u00f4mes, les certificats et les formations.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n    <\/div>\n    \n  <\/div>\n  \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Si vous avez effectu\u00e9 un paiement en utilisant une adresse email ou un num\u00e9ro de t\u00e9l\u00e9phone diff\u00e9rent de celui que vous avez utilis\u00e9 pour cr\u00e9er votre compte Worker Checks, ne vous inqui\u00e9tez pas - c'est courant et facilement corrig\u00e9 par notre \u00e9quipe. Notre syst\u00e8me associe automatiquement votre achat et votre \u201cjeton de v\u00e9rification\u201d \u00e0 l'adresse \u00e9lectronique et au num\u00e9ro de t\u00e9l\u00e9phone...<\/p>","protected":false},"author":196713191,"featured_media":13527,"comment_status":"open","ping_status":"open","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[1353606],"doc_tag":[],"class_list":["post-11698","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-your-worker-checks-account"],"year_month":"2026-08","word_count":361,"total_views":"5","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"contr\u00f4les de travail","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/fr\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/fr\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/comments?post=11698"}],"version-history":[{"count":0,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11698\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/media\/13527"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/media?parent=11698"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/doc_category?post=11698"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=11698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}