{"id":11677,"date":"2025-10-19T23:27:15","date_gmt":"2025-10-19T12:27:15","guid":{"rendered":"https:\/\/workerchecks.com\/docs\/emails-saying-i-have-outstanding-actions-yet-i-cant-find-them\/"},"modified":"2026-01-08T10:42:15","modified_gmt":"2026-01-07T23:42:15","password":"","slug":"courriels-indiquant-que-jai-des-actions-en-cours-mais-je-ne-les-trouve-pas","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/fr\/docs\/emails-saying-i-have-outstanding-actions-yet-i-cant-find-them\/","title":{"rendered":"Des courriers \u00e9lectroniques m'indiquent que j'ai des actions en cours, mais je ne les trouve pas ?"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><em>Comprendre les notifications \u201cAction en suspens requise\u201d de Worker Checks<\/em><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez re\u00e7u un courriel intitul\u00e9 <strong>\u201cAction en suspens requise pour votre\/vos ch\u00e8que(s)\u201d<\/strong>, Cela signifie que votre v\u00e9rification polici\u00e8re ou autre v\u00e9rification des ant\u00e9c\u00e9dents a \u00e9t\u00e9 rejet\u00e9e. <strong>pay\u00e9es mais non encore achev\u00e9es<\/strong> par l'interm\u00e9diaire de votre compte Worker Checks.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce7 <strong>Pourquoi vous recevez ce courriel<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ce rappel automatis\u00e9 est envoy\u00e9 lorsque :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous avez <strong>pay\u00e9 pour un ch\u00e8que<\/strong> mais <strong>n'ont pas encore soumis<\/strong> votre candidature, ou<\/li>\n\n\n\n<li>Vous avez <strong>a ouvert un compte<\/strong> mais n'ont pas encore termin\u00e9 la v\u00e9rification de l'identit\u00e9 ou l'envoi de documents.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Worker Checks enverra jusqu'\u00e0 <strong>trois courriels de rappel quotidiens<\/strong> vous invitant \u00e0 vous connecter et \u00e0 compl\u00e9ter votre ch\u00e8que.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u26a0\ufe0f <strong>Raison fr\u00e9quente : Erreur d'adresse \u00e9lectronique<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Parfois, cela se produit en raison d'une <strong>incompatibilit\u00e9 de l'adresse \u00e9lectronique<\/strong> - par exemple :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous avez utilis\u00e9 un seul email lors du paiement \u00e0 la caisse (par exemple via Apple Pay ou Google Pay),<\/li>\n\n\n\n<li>Mais vous avez enregistr\u00e9 votre compte Worker Checks en utilisant <strong>une adresse \u00e9lectronique diff\u00e9rente<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce cas, votre paiement est enregistr\u00e9, mais le syst\u00e8me ne peut pas le relier automatiquement \u00e0 votre compte enregistr\u00e9 - les rappels continuent donc d'\u00eatre envoy\u00e9s jusqu'\u00e0 ce que le ch\u00e8que soit li\u00e9 ou rapproch\u00e9 manuellement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 <em>Cela peut \u00e9galement se produire si votre profil Apple Pay ou Google Pay contient une ancienne adresse e-mail ou une adresse secondaire.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcac <strong>Comment y rem\u00e9dier rapidement<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n'\u00eates pas s\u00fbr ou si vous ne voyez pas de ch\u00e8ques en circulation sur votre compte :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur le bouton <strong>ic\u00f4ne de chat<\/strong><\/li>\n\n\n\n<li>Type <strong>\u201cParler \u00e0 un humain\u201d<\/strong> pour contacter notre \u00e9quipe d'assistance.<\/li>\n\n\n\n<li>Fournissez votre <strong>nom<\/strong>, <strong>num\u00e9ro de t\u00e9l\u00e9phone mobile<\/strong>, <strong>Courriel utilis\u00e9 lors de la commande<\/strong>, et <strong>Courriel utilis\u00e9 pour l'inscription<\/strong> - nous localiserons et relierons votre dossier en quelques minutes.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement nous envoyer un courriel directement \u00e0 l'adresse suivante <strong><a>ask@workerchecks.com<\/a><\/strong> avec vos coordonn\u00e9es.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 <strong>Worker Checks Embout<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00e9viter tout probl\u00e8me ult\u00e9rieur, il faut toujours :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Utiliser le <strong>m\u00eame adresse \u00e9lectronique<\/strong> pour les deux <strong>caisse<\/strong> et <strong>enregistrement du compte<\/strong>.<\/li>\n\n\n\n<li>Remplissez votre ch\u00e8que imm\u00e9diatement apr\u00e8s le paiement - cela ne prend que quelques minutes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Besoin d'aide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cliquez sur l'ic\u00f4ne de chat pour dialoguer avec notre \u00e9quipe d'assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous serons heureux de vous aider \u00e0 comprendre vos r\u00e9sultats et les prochaines \u00e9tapes.<\/p>","protected":false},"excerpt":{"rendered":"<p>Understanding \u201cOutstanding Action Required\u201d Notifications from Worker Checks If you\u2019ve received an email titled \u201cOutstanding action required on your check(s)\u201d, it means your police check or other background check has been paid for but not yet completed through your Worker Checks account. \ud83d\udce7 Why You\u2019re Receiving This Email This automated reminder is sent when: Worker&#8230;<\/p>","protected":false},"author":196713191,"featured_media":13614,"comment_status":"open","ping_status":"open","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[1353606],"doc_tag":[],"class_list":["post-11677","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-your-worker-checks-account"],"year_month":"2026-05","word_count":323,"total_views":"4","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"contr\u00f4les de travail","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/fr\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Your Worker Checks Account","term_url":"https:\/\/workerchecks.com\/fr\/docs-category\/your-worker-checks-account\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/users\/196713191"}],"replies":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/comments?post=11677"}],"version-history":[{"count":0,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/docs\/11677\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/media\/13614"}],"wp:attachment":[{"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/media?parent=11677"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/doc_category?post=11677"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/workerchecks.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=11677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}