{"id":11698,"date":"2025-10-19T23:27:35","date_gmt":"2025-10-19T12:27:35","guid":{"rendered":"https:\/\/workerchecks.com\/docs\/i-paid-using-a-different-email-account\/"},"modified":"2026-01-21T16:15:25","modified_gmt":"2026-01-21T05:15:25","password":"","slug":"he-pagado-con-otra-cuenta-de-correo-electronico","status":"publish","type":"docs","link":"https:\/\/workerchecks.com\/es\/docs\/i-paid-using-a-different-email-account\/","title":{"rendered":"\u00bfPagu\u00e9 utilizando una cuenta de correo electr\u00f3nico o un n\u00famero de tel\u00e9fono diferentes?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Si ha efectuado el pago mediante <strong>otra direcci\u00f3n de correo electr\u00f3nico<\/strong> o <strong>tel\u00e9fono diferente<\/strong> <strong>n\u00famero<\/strong> de la que utilizabas para <strong>cree su cuenta Worker Checks<\/strong>, No se preocupe, es un problema com\u00fan que nuestro equipo puede solucionar f\u00e1cilmente.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 <strong>Por qu\u00e9 ocurre esto<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro sistema asocia autom\u00e1ticamente su compra y \u201ccheck token\u201d con el <strong>direcci\u00f3n de correo electr\u00f3nico y n\u00famero de tel\u00e9fono utilizados en el pago<\/strong>.<br>Si inicia sesi\u00f3n o crea su cuenta con otro n\u00famero de tel\u00e9fono, el sistema no reconocer\u00e1 su pago ni mostrar\u00e1 su acci\u00f3n de iniciar la comprobaci\u00f3n en su portal.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>A veces no es culpa tuya.<\/strong><br>M\u00e9todos de pago con un solo clic como <strong>Apple Pay<\/strong> o <strong>Google Pay<\/strong> puede utilizar un <strong>correo electr\u00f3nico o n\u00famero de tel\u00e9fono antiguo o alternativo<\/strong> vinculado a su monedero digital, distinto del de su cuenta Worker Checks.<br>Esto puede hacer que su pago se asigne a un perfil diferente.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udded <strong>C\u00f3mo solucionar el problema<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Iniciar un chat en directo<\/strong> utilizando la funci\u00f3n de chat.<\/li>\n\n\n\n<li>Tipo <strong>\u201cHabla con un humano\u201d<\/strong> para contactar con nuestro equipo de asistencia.<\/li>\n\n\n\n<li>Facilite los siguientes datos:\n<ul class=\"wp-block-list\">\n<li>En <strong>direcci\u00f3n de correo electr\u00f3nico y n\u00famero de tel\u00e9fono utilizados para el pago<\/strong><\/li>\n\n\n\n<li>En <strong>direcci\u00f3n de correo electr\u00f3nico <strong>y n\u00famero de tel\u00e9fono<\/strong> vinculado a su cuenta Worker Checks<\/strong><\/li>\n\n\n\n<li>(Si procede) El <strong>m\u00e9todo de pago utilizado<\/strong> - por ejemplo, Apple Pay, Google Pay, PayPal, etc.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Nuestro equipo verificar\u00e1 sus datos y <strong>volver a vincular <\/strong>cheque a la cuenta correcta.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n puede enviarnos un correo electr\u00f3nico a <strong><a>ask@workerchecks.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd12 <strong>Nota de seguridad<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Este proceso es <strong>manual de dise\u00f1o<\/strong> para su protecci\u00f3n.<br>Confirmaremos que ambas direcciones de correo electr\u00f3nico te pertenecen antes de transferir o vincular cualquier dato.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\uddfe <strong>Qu\u00e9 haremos<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vuelva a asociar su <strong>ficha de control<\/strong> y pago con su cuenta Worker Checks correcta<\/li>\n\n\n\n<li>Enviar un <strong>nueva confirmaci\u00f3n<\/strong> o <strong>correo electr\u00f3nico de invitaci\u00f3n<\/strong> a su cuenta registrada<\/li>\n\n\n\n<li>Aseg\u00farese de que su cheque y los resultados aparecen en su seguro <strong>Portal Worker Checks<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez completado, puede continuar el proceso de verificaci\u00f3n con normalidad.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfNecesita ayuda?<\/h2>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns11698_c6eb30-f7{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns11698_c6eb30-f7 .kt-button{font-weight:normal;font-style:normal;}.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns11698_c6eb30-f7 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns11698_c6eb30-f7\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn11698_0301b0-0d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn11698_0301b0-0d.kb-button{box-shadow:20px 20px 30px 0px var(--global-palette7, #EDF2F7);}.kb-btn11698_0301b0-0d.kb-button .kb-svg-icon-wrap{color:var(--global-palette9, #ffffff);}<\/style><span class=\"kb-button kt-button button kb-btn11698_0301b0-0d kt-btn-size-xlarge kt-btn-width-type-auto kb-btn-global-fill kt-btn-has-text-true kt-btn-has-svg-true wp-block-kadence-singlebtn\"><span class=\"kt-btn-inner-text\">Chat<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-ic_chat kt-btn-icon-side-right\"><svg viewbox=\"0 0 8 8\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  role=\"img\"><title>Chat Worker Checks<\/title><path d=\"M0 0v5l1-1h1v-3h3v-1h-5zm3 2v4h4l1 1v-5h-5z\"\/><\/svg><\/span><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Estaremos encantados de ayudarle a comprender sus resultados y los pasos siguientes.<\/p>\n\n\n\n\n<div class=\"wp-block-group wc-related-checks-grid\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:16px;background-color:#f4f9ff;margin-top:24px;margin-bottom:24px;padding:20px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n  \n  <h3 class=\"wp-block-heading has-wc-brand-color has-text-color\" style=\"margin-bottom:16px;\">Servicios relacionados con verificaciones y cumplimiento normativo<\/h3>\n  \n\n  \n  <div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d76063e6 wp-block-columns-is-layout-flex\">\n    \n    \n    <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n      \n      <!-- CARD 1 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/es\/tipos-de-control-policial\/control-de-la-policia-nacional\/\" style=\"color:#005bab;font-weight:600;\">Control de la Polic\u00eda Nacional<\/a><br><span style=\"font-size:13px;\">Autorizaci\u00f3n en l\u00ednea r\u00e1pida y acreditada por ACIC.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 2 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/es\/control-policial-solucion-empresarial\/\" style=\"color:#005bab;font-weight:600;\">BusinessHub \u2013 A granel Worker Checks<\/a><br><span style=\"font-size:13px;\">Facturaci\u00f3n masiva, seguimiento en vivo y portales seguros.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 3 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/es\/vevo-verificacion-en-linea-del-derecho-al-trabajo\/\" style=\"color:#005bab;font-weight:600;\">VEVO Control del derecho al trabajo<\/a><br><span style=\"font-size:13px;\">Verificaci\u00f3n instant\u00e1nea de los derechos laborales de la visa.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n    <\/div>\n    \n\n\n    \n    <div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n      <!-- CARD 4 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/es\/product\/verificacion-de-insolvencia-por-quiebra\/\" style=\"color:#005bab;font-weight:600;\">Verificaci\u00f3n de quiebras e insolvencias<\/a><br><span style=\"font-size:13px;\">Verificaciones del historial financiero de AFSA en tiempo real.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 5 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;margin-bottom:12px;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/es\/tipos-de-control-policial\/control-policial-internacional\/\" style=\"color:#005bab;font-weight:600;\">Control policial internacional<\/a><br><span style=\"font-size:13px;\">Verificaci\u00f3n de antecedentes penales en el extranjero.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n      <!-- CARD 6 -->\n      \n      <div class=\"wp-block-group\" style=\"border-color:#d6e7ff;border-width:1px;border-radius:12px;background-color:#ffffff;padding:12px 14px;\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n        <p class=\"wp-block-paragraph\"><a href=\"https:\/\/workerchecks.com\/es\/product\/qualification-verification\/\" style=\"color:#005bab;font-weight:600;\">Verificaci\u00f3n de calificaciones<\/a><br><span style=\"font-size:13px;\">Verificar t\u00edtulos, certificados y formaci\u00f3n.<\/span><\/p>\n        \n      <\/div><\/div>\n      \n\n    <\/div>\n    \n  <\/div>\n  \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>If you made payment using a different email address or different phone number from the one you used to create your Worker Checks account, don\u2019t worry \u2014 this is common and easily fixed by our team. \ud83d\udca1 Why This Happens Our system automatically associates your purchase and \u201ccheck token\u201d with the email address and phone&#8230;<\/p>","protected":false},"author":196713191,"featured_media":13527,"comment_status":"open","ping_status":"open","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"doc_category":[1353606],"doc_tag":[],"class_list":["post-11698","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-your-worker-checks-account"],"year_month":"2026-05","word_count":361,"total_views":"5","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"cheques-trabajo","author_nicename":"workerchecks","author_url":"https:\/\/workerchecks.com\/es\/author\/workerchecks\/"},"doc_category_info":[{"term_name":"Your Worker Checks 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