---
title: Understanding the NCCHC Workflow Stages in the Worker Checks Business Portal
description: "The Nationally Coordinated Criminal History Check (NCCHC) process is completed in **two distinct stages** in Worker Checks: - **Stage 1:** Verification of Identity (VOI) - **Stage 2:** Police Check Application & Submission ## 📘 **Summary of Workflow Stages** | **Workflow…"
url: "https://workerchecks.com/docs/understanding-the-ncchc-workflow-stages-in-the-worker-checks-business-portal/"
updated: "2026-01-05"
category: Business Portal
---

# Understanding the NCCHC Workflow Stages in the Worker Checks Business Portal

The Nationally Coordinated Criminal History Check (NCCHC) process is completed in **two distinct stages** in Worker Checks:

- **Stage 1:** Verification of Identity (VOI)
- **Stage 2:** Police Check Application & Submission

## 📘 **Summary of Workflow Stages**

| **Workflow Stage** | **Meaning** | **Stage** |
| --- | --- | --- |
| **Pre-VOI** | Identity verification not started | Stage 1 – VOI |
| **VOI Commenced** | Identity verification in progress | Stage 1 – VOI |
| **VOI Complete** | Identity verification completed | Stage 1 – VOI |
| **Application Commenced** | Police check form started but incomplete | Stage 2 – Application |
| **Application Complete Pending VOI Approval** | Flagged identity document requires manual verification | Stage 2 – Application |
| **Check Processing In Progress** | Application complete, awaiting submission to ACIC | Stage 2 – Application |
| **Check Application Submitted – Result Pending** | Submitted to ACIC, awaiting result | Stage 2 – Application |
| **Result Finalised** | Result available in “Completed” tab | Stage 2 – Application |

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This guide explains the workflow statuses you may see for each applicant in your Business Portal.

## 🔵 **Stage 1 – Verification of Identity (VOI)** *(including biometric matching)*

Before an applicant can submit a Nationally Coordinated Criminal History Check, they must complete **Verification of Identity (VOI)**.
This includes **biometric matching**, and a **mobile phone or device with a camera is required**.

### **Stage 1 Workflow Statuses**

### **1️⃣ Pre-VOI**

The applicant has been invited but has **not yet started** identity verification.

---

### **2️⃣ VOI Commenced**

The applicant opened the link and **began identity verification**, but has **not completed all required identity documents**.

---

### **3️⃣ VOI Complete**

Identity verification has been **successfully completed**.
The applicant is now ready to begin **Stage 2 – Police Check Application**.

---

## 🟣 **Stage 2 – Police Check Application & Submission**

After VOI is completed, the applicant proceeds to the formal police check application. This step includes:

- Personal information
- Address timeline
- Application questions
- Declarations
- Final submission to ACIC

### **Stage 2 Workflow Statuses**

### **1️⃣ Application Commenced**

The applicant has **started** the police check form but has **not submitted** it.

---

### **2️⃣ Application Complete – Pending VOI Approval**

VOI and the application are complete, however an **identity document has been flagged** and requires **manual review by Worker Checks**.

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### **3️⃣ Check Processing In Progress**

VOI and the application are complete and are **awaiting submission to ACIC**.

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### **4️⃣ Check Application Submitted – Result Pending**

The full application has been **submitted to ACIC** and is now **awaiting the result**.

---

### **5️⃣ Result Finalised**

The applicant’s result is available and will appear in the **“Completed”** tab in your Business Portal.

### Related checks and compliance services

[National Police Check](https://workerchecks.com/police-check-types/national-police-check/)
Fast, ACIC-accredited online clearance.

[BusinessHub – Bulk Worker Checks](https://workerchecks.com/police-check-business-solution/)
Bulk billing, live tracking and secure portals.

[VEVO Right to Work Check](https://workerchecks.com/vevo-right-to-work-check-online-work-entitlement-verification/)
Instant visa work-rights verification.

[Bankruptcy & Insolvency Check](https://workerchecks.com/product/bankruptcy-insolvency-check/)
Real-time AFSA financial history checks.

[International Police Check](https://workerchecks.com/police-check-types/international-police-check/)
Overseas criminal history screening.

[Qualification Verification](https://workerchecks.com/product/qualification-verification/)
Verify degrees, certificates and training.

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