---
title: Error during application
description: "## **Error During Application – How to Fix It** ### *First Step: Clear Your Browser Cookies and Cache* If you experience an error or your application won’t load properly during the Worker Checks process, the first and easiest fix is…"
url: "https://workerchecks.com/docs/error-during-application/"
updated: "2026-01-07"
category: Individual Checks
---

# Error during application

## **Error During Application – How to Fix It**

### *First Step: Clear Your Browser Cookies and Cache*

If you experience an error or your application won’t load properly during the Worker Checks process, the first and easiest fix is to **clear your browser cookies and cache**.
This resolves most loading, timeout, or form-submission issues caused by stored session data.

---

### 🧹 **How to Clear Cookies in Google Chrome**

1. Open **Chrome** and click the **three dots** menu:
   - On **desktop**, it’s in the **top-right corner**.
   - On **mobile**, it’s in the **bottom-right corner**.
2. Select **Settings → Privacy and Security**.
3. Click **“Clear Browsing Data.”**
4. Make sure **“Cookies and other site data”** is ticked.
5. Click **“Clear data.”**

After clearing cookies, **close and reopen Chrome** before logging back into your **Worker Checks portal**.

---

### 🌐 **Other Browsers**

The process is similar for **Safari, Edge, Firefox**, and **Brave**:
Open your browser’s settings, locate **Privacy or History**, then choose **“Clear cookies and cache.”**

---

### ✅ **If the Problem Persists**

If clearing cookies doesn’t fix the issue:

- Try logging in using a **different browser** (e.g. Chrome, Edge, or Firefox).
- Make sure your browser is **up to date**.
- Check that **pop-ups and JavaScript** are enabled for `workerchecks.com`.
- Disable any **VPN or browser extensions** that may interfere with login or payment processing.

If you still see an error after these steps, **click the chat icon** in the bottom-right of your screen or email **ask@workerchecks.com** for direct support.

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