A delayed police check is in no way an indicator that an applicant has any criminal history to be disclosed

In response to Australia’s COIVD-19 recovery, the National Police Check Service is currently experiencing an unprecedented demand for police checks.

Police are working to capacity to process checks but delays are being experienced.

Checks normally take up to 10 business days to complete. Currently, applicants are experiencing delays upwards of 1-month to complete.

A delayed police check is in no way an indicator that an applicant has any criminal history to be disclosed.

The ACIC strongly urges employers not to discriminate against applicants who are experiencing delays in receiving their check.

This page explains how police checks are processed and provides information about the manual nature of the Service which is a contributing factor to the delays. This page can be forwarded to prospective  employers to explain the processing delays.

Applicants wishing to follow-up on their specific check must contact the Accredited Body who submitted the check – in this case Worker Checks.

Processing may take some time due to the reasons listed on this page.

Please note that all Accredited Bodies have equal access to the system and one organisation cannot provide faster results than another organisation, submitting multiple checks will not facilitate a faster outcome.

A list of ACIC Accredited providers can be found at: https://www.acic.gov.au/services/national-policechecking-service/find-out-more-information/accredited-bodies

More information regarding the checking process can be found at our website:
https://www.acic.gov.au/services/national-police-checking-service

We thank you for your understanding and patience during this time.
Regards,
National Police Checking Service

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